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Douglas W. CRM, Salesforce and Cloud Platforms

My name is Douglas W. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: SOQL, CRM Software, NetSuite Development, Salesforce Service Cloud, Salesforce CPQ, etc.. I hold a degree in Bachelor's degree, Master of Science (MS). Some of the notable projects I've worked on include: Salesforce Reports and Dashboards, Salesforce Flows, Zendesk Reports, Salesforce Training. I am based in Munich, Germany. I've successfully completed 4 projects while developing at Softaims.

I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill.

My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery.

My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

Main technologies

  • CRM, Salesforce and Cloud Platforms

    4 years

  • SOQL

    2 Years

  • CRM Software

    3 Years

  • NetSuite Development

    3 Years

Additional skills

  • SOQL
  • CRM Software
  • NetSuite Development
  • Salesforce Service Cloud
  • Salesforce CPQ
  • Salesforce Lightning
  • Zapier
  • HubSpot
  • Salesforce CRM
  • Slack
  • Salesforce Marketing Cloud
  • Salesforce App Development
  • NetSuite Administration
  • Salesforce Sales Cloud
  • Zoho CRM

Direct hire

Potentially possible

Previous Company

commercetools

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Experience Highlights

Salesforce Reports and Dashboards

Created a company wide Sales dashboard

Salesforce Flows

Project Title: Salesforce Flows Optimization Objective: To streamline and automate key business processes within Salesforce using Flow Builder, aiming to improve operational efficiency and user exper

Zendesk Reports

Objective: The primary goal of this project is to develop and implement a comprehensive reporting and dashboard system within Zendesk. This system will aim to provide real-time analytics, enhance cust

Education

  • Maseno University

    Bachelor's degree in Actuarial Science

    2009-01-01-2013-01-01

  • University of Nairobi

    Master of Science (MS) in Finance

    2014-01-01-2015-01-01

Languages

  • German (Basic)
  • English (Native or Bilingual)
  • Swahili (Native or Bilingual)