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Felicia D. Salesforce, AI and CRM Platforms

My name is Felicia D. and I have over 0 years of experience in the tech industry. I specialize in the following technologies: Salesforce, Salesforce Marketing Cloud, Salesforce App Development, Salesforce Sales Cloud, Salesforce Service Cloud, etc.. I hold a degree in Bachelor of Science (BS), . Some of the notable projects I've worked on include: Using Data Cloud + Agentforce + Sales Cloud for enhanced insights, Optimizing User Experience with Salesforce, Sales Cloud Enterprise Consulting Firm Project, Service Cloud Mobile Service Project, Sales Cloud University Admissions Project. I am based in Beverly, United States. I've successfully completed 5 projects while developing at Softaims.

I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers.

I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined.

My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

Main technologies

  • Salesforce, AI and CRM Platforms

    0 years

  • Salesforce

    1 Year

  • Salesforce Marketing Cloud

    1 Year

  • Salesforce App Development

    1 Year

Additional skills

  • Salesforce
  • Salesforce Marketing Cloud
  • Salesforce App Development
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Email Studio
  • Salesforce CPQ
  • Salesforce Marketing GPT
  • Salesforce Einstein
  • AI Consulting
  • AI Agent Development
  • Third-Party Integration
  • Analytics Dashboard
  • CRM Automation
  • Data Management

Direct hire

Potentially possible

Previous Company

Clicked Workforce Training Program

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Experience Highlights

Using Data Cloud + Agentforce + Sales Cloud for enhanced insights

This project showcases how Agentforce streamlines agent workflows and enhances customer interactions. We started with the basics, then connected Salesforce Data Cloud to provide real-time insights for

Optimizing User Experience with Salesforce

This project focuses on setting up Salesforce for success by managing users and delivering actionable insights. We began by configuring the org to ensure a smooth on-boarding experience, then explored

Sales Cloud Enterprise Consulting Firm Project

The purpose of the project was to deliver solutions to implement and train Salesforce for a 12 territory sales department team members. The approach of our team was to function as Salesforce Consultan

Service Cloud Mobile Service Project

In this use case I worked on a team as the Salesforce Business Analyst. The purpose of this project was to implement solutions in Service Cloud to improve the Case Management Process and Analytics for

Sales Cloud University Admissions Project

In this use case scenario, I was one of the Salesforce Business Analyst on the team. We helped design solutions to improve the registration/class enrollment process and analytics for Arizona State Uni

Education

  • Rutgers University

    Bachelor of Science (BS) in

    2000-01-01-2006-01-01

  • Clicked

    in Salesforce Administration + AI + Data + Business Analyst

    2022-01-01-2025-01-01

Languages

  • English (Native or Bilingual)