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Schedule Interview NowMy journey at Softaims has been defined by curiosity, growth, and collaboration. I’ve always believed that good software is not just built—it’s carefully shaped through understanding, exploration, and iteration. Every project I’ve worked on has taught me something new about how to balance simplicity with depth, and efficiency with creativity. At its core, my work revolves around helping businesses and people achieve more through thoughtful technology. I’ve learned that the most successful projects come from teams that communicate openly and stay adaptable. At Softaims, I’ve had the opportunity to work alongside professionals who challenge assumptions, share knowledge generously, and inspire continuous improvement. I take pride in focusing on the fundamentals—clarity in logic, consistency in design, and empathy in execution. Software is more than a set of features; it’s a reflection of how we think about problems and how we choose to solve them. By maintaining this perspective, I aim to build solutions that are not only effective today but also flexible enough to support the challenges of tomorrow. The culture at Softaims promotes learning as an ongoing process. Every new project feels like a step forward, both personally and professionally. I see each challenge as a chance to refine my skills and contribute to the shared vision of building technology that genuinely improves lives.
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14 years
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Greetings! I am a skilled Asterisk developer with a passion for crafting innovative IVR systems and call center applications. With a solid grasp of VoIP technology, I specialize in delivering solutions that elevate communication experiences and streamline operational efficiency. Project Highlights: In my recent engagement, I was entrusted with the task of enhancing an existing telephony infrastructure for a dynamic organization. The project demanded a deep understanding of Asterisk and its integration with complex IVR systems and call center functionalities. Here's a snapshot of my accomplishments: IVR System Revamp: I spearheaded the design and development of an advanced IVR system that seamlessly guided callers through a range of options, reducing wait times and enhancing user satisfaction. Call Center Optimization: Leveraging my expertise, I optimized the call routing process, ensuring incoming queries were directed to the most suitable agents. This resulted in improved response times and a more efficient support system. Scripting Expertise: My proficiency in AGI and AMI scripting played a pivotal role in automating routine tasks, such as call logging and customer data retrieval, freeing up valuable agent time for more complex interactions. Problem-solving: During the project, I encountered and swiftly resolved various technical challenges, demonstrating my adeptness at troubleshooting and ensuring uninterrupted operations. Collaboration: As a dedicated team player, I seamlessly integrated my efforts with the existing team, fostering a collaborative environment that enabled us to meet project milestones effectively. Relevant Skills and Expertise: Asterisk Mastery: My robust knowledge of Asterisk serves as the foundation for crafting robust telephony solutions that cater to diverse business needs. Linux Proficiency: With a familiarity with Linux operating systems, I ensure seamless integration of Asterisk with the underlying infrastructure. VoIP Protocols: I possess a working understanding of VoIP protocols such as SIP and RTP, enabling me to design systems that offer high-quality communication experiences. AGI and AMI Scripting: My experience with AGI and AMI scripting empowers me to develop intricate workflows and automate tasks, enhancing operational efficiency. Telephony and IVR Concepts: A comprehensive grasp of telephony and IVR concepts underpins my ability to create intuitive and user-friendly communication interfaces. Conclusion: My journey as an Asterisk developer has equipped me with the skills and insights necessary to excel in delivering IVR systems and call center applications that drive tangible results. With a track record of successfully completing projects that exhibit my technical prowess and dedication, I am committed to contributing my expertise to future endeavors. Thank you for considering my profile, and I look forward to exploring new opportunities where I can apply my Asterisk expertise to create impactful solutions.
For most businesses, machine learning seems close to rocket science, appearing expensive and talent demanding. In this project using google speech to text, I made IVR based information services based on predefined rules and logic. Stored user requirement and order related info the database. When a user wants to make a query about his order, I search the order note updated by the provider until delivery plays the text using google text to speech API.
For most businesses, machine learning seems close to rocket science, appearing expensive and talent demanding. In this project, I used IBM Watson speech to text API and Google Text to Speech API. The main goal in this project is IVR and human speech-based saved contact number dialling. Client demand was also to create and manage everything for his users by a portal.
Create mechanisms to drive pipeline by engaging with prospects, partners, and key customer. Work closely with the customers to ensure they are successful using AWS Container services, and that they have the technical resources required.
Master of Science (MS) in Computer Science & Engineering
2012-01-01-2014-01-01
Bachelor of Engineering (BEng) in Computer Science & Engineering
2001-01-01-2005-01-01