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Hsien Jun O. AI, Automation and Conversational Platforms

My name is Hsien Jun O. and I have over 1 year of experience in the tech industry. I specialize in the following technologies: Make.com, Build Automation, n8n, AI Chatbot, AI Agent Development, etc.. I hold a degree in Master of Engineering (MEng). Some of the notable projects I've worked on include: Dead Lead Reactivation AI Voice Agent System, Shopify Abandoned Checkout AI Voice Agent, AI Receptionist for Plumbing Company. I am based in London, United Kingdom. I've successfully completed 3 projects while developing at Softaims.

I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof.

The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time.

I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

Main technologies

  • AI, Automation and Conversational Platforms

    1 year

  • Make.com

    1 Year

  • Build Automation

    1 Year

  • n8n

    1 Year

Direct hire

Potentially possible

Previous Company

Sunway Group

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Experience Highlights

Dead Lead Reactivation AI Voice Agent System

I built an AI voice agent to reactivate old leads sitting untouched in a CRM. The system automatically called dormant leads, spoke naturally, qualified interest, handled objections, scheduled callback

Shopify Abandoned Checkout AI Voice Agent

This is an outbound AI Voice Agent that is able to call customers who previously abandoned their carts instantly and ask general questions regarding their reason behind the hesitation to complete the

AI Receptionist for Plumbing Company

This is an inbound AI Voice Agent that is able to book in appointments for plumbing services for a plumbing company. It is also able to handle any general FAQs and has access to a constantly updating

Education

  • University College London

    Master of Engineering (MEng) in Electronic & Electrical Engineering with Computer Science

Languages

  • English (Native or Bilingual)
  • Malay (Conversational)
  • Chinese (Conversational)