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Ibrahim A. Salesforce, API Integration and General Development

My name is Ibrahim A. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Salesforce Sales Cloud, Salesforce Lightning, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce CRM, etc.. I hold a degree in Bachelor of Computer Science (BCompSc), . Some of the notable projects I've worked on include: Salesforce Service Cloud Voice with Amazon Connect, Salesforce Lightning Web Components (LWC), Salesforce Certified Consultant, Integrating Salesforce with AWS S3 for Secure File Management, Salesforce Help Center Community Portal, etc.. I am based in Lahore, Pakistan. I've successfully completed 13 projects while developing at Softaims.

I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve.

My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules.

I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.

Main technologies

  • Salesforce, API Integration and General Development

    2 years

  • Salesforce Sales Cloud

    1 Year

  • Salesforce Lightning

    1 Year

  • Salesforce Service Cloud

    1 Year

Additional skills

  • Salesforce Sales Cloud
  • Salesforce Lightning
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce CRM
  • Pardot
  • Zapier
  • API Integration
  • FieldPower Field Service Management
  • Apex
  • JavaScript
  • Salesforce CPQ
  • Salesforce App Development
  • Salesforce Einstein
  • Tableau

Direct hire

Potentially possible

Previous Company

Rolustech

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Experience Highlights

Salesforce Service Cloud Voice with Amazon Connect

I worked on a complete Salesforce Service Cloud Voice setup by integrating it with Amazon Connect (AWS). The goal was to improve how customer service agents handle calls, reduce wait times, and bring

Salesforce Lightning Web Components (LWC)

I had the opportunity to work with an online English learning agency that delivered live lessons through a Salesforce force.com site. I was responsible for full customizations based on the team's need

Salesforce Certified Consultant

I help businesses get real value from Salesforce by building smart, easy-to-use solutions. I focus on understanding your goals first, then customizing Salesforce to fit your needs. From setting up au

Integrating Salesforce with AWS S3 for Secure File Management

Are you struggling to manage your Salesforce files and attachments? Do you want a user-friendly file explorer to navigate and manage your AWS S3 bucket? If yes, then I can help! I have worked on a pr

Salesforce Help Center Community Portal

Setup the Knowledge base on the customer service portal for a tech football training product.

Education

  • University of Management and Technology

    Bachelor of Computer Science (BCompSc) in Computer science

    2019-01-01-2022-01-01

  • Punjab Group of Colleges

    in Intermediate Computer Science

    2016-01-01-2018-01-01

Languages

  • German (Basic)
  • English (Fluent)✓
  • Spanish (Basic)
  • French (Basic)
  • Hindi (Fluent)
  • Urdu (Native or Bilingual)