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Ibrahim D. - Cloud Engineer, Microsoft Active Directory, Cloud

My name is Ibrahim D. and I have over 10 years years of experience in the tech industry. I specialize in the following technologies: Firewall, VoIP Administration, Cisco CallManager, Cisco Router, Network Administration, etc.. I hold a degree in Bachelor of Engineering (B.Eng.). Some of the notable projects I’ve worked on include: Indian Air Force Advanced UC features Deployment and Support, Norwegian Defence Voice System Security Enhancement, World Bank VoIP and UC Security Deployment, Egyptair UCCE Implementation, Credit Agricole Bank - Recording System Deployment and Integration, etc.. I am based in Cairo, Egypt. I've successfully completed 6 projects while developing at Softaims.

My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision.

Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit.

I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

Main technologies

  • Cloud Engineer

    10 years

  • Firewall

    1 Year

  • VoIP Administration

    5 Years

  • Cisco CallManager

    9 Years

Additional skills

  • Firewall
  • VoIP Administration
  • Cisco CallManager
  • Cisco Router
  • Network Administration
  • Network Engineering
  • VPN
  • Network Design
  • Microsoft Teams
  • Load Balancing
  • Telecommunications Engineering
  • Network Security
  • Azure Machine Learning
  • Microsoft Azure Administration
  • Azure OpenAI Service
  • Computer Network
  • Cisco IOS
  • Microsoft Active Directory
  • Cloud

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Experience Highlights

Indian Air Force Advanced UC features Deployment and Support

Supported Indian Air Force during my work in Cisco TAC Brussels Team for fixing and enhancing advanced UC features they have in their deployment.

Norwegian Defence Voice System Security Enhancement

Working in Cisco TAC Brussels team with help of Cisco developers to fix and enhance special edition CUCM version built to achieve Norwegian Defence high security standard for both legacy PBX system and Cisco VoIP systems and communications between them.

World Bank VoIP and UC Security Deployment

Successfully deployed security measures for full World bank VoIP and UC infrastructure which was mandatory and very strategic target for the Bank to maintain both its own safety and world wide standard as the most important bank in the world handling business and strategic economic plans for different countries all over the world.

Egyptair UCCE Implementation

Implementation and Support of IPCCE/UCCE solution and Etalk Voice Recording System covering more than 600 agents for more than 14 sites in different countries for Egyptair Airlines.

Credit Agricole Bank - Recording System Deployment and Integration

Implementation of Qfiniti-Etalk IP Voice/Screen Recording solution and integrating it with the existing Cisco IPCCE/UCCE solution for more than 150 agents for Credit Agricole Bank

Education

  • Ain Shams University - Faculty of Engineering

    Bachelor of Engineering (B.Eng.) in Telecommunications engineering

    2000-01-01-2006-01-01

Languages

  • Arabic
  • English