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Schedule Interview NowMy name is Isaac T. and I have over 7 years years of experience in the tech industry. I specialize in the following technologies: Technical Writing, Technical Documentation, API Documentation, User Manual, Documentation, etc.. I hold a degree in , Other, Master's degree. Some of the notable projects I’ve worked on include: e-QUALi Documentation, Alternative Payments Documentation on Gitbook, Internal Knowledge Base System for a B2B Company, ARWALL Documentation for Scenepacks, Windows App, and Pro Plugin, Sendent Knowledge Base System, etc.. I am based in Nairobi, Kenya. I've successfully completed 9 projects while developing at Softaims.
I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve.
My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules.
I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.
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As a Technical Writer and Documentation Specialist, I was responsible for developing clear, concise, and user-centric documentation to support successful adoption and usage of the e-QUALi platform. This included: Creating detailed user guides, quick start manuals, and contextual help content covering key features such as project navigation, document management, task handling, and collaboration workflows. Drafting comprehensive process descriptions to simplify complex technical concepts and workflows for diverse user groups including vendors and internal staff.
Improved and streamlined the company’s documentation and guides by migrating their platform to GitBook. Restructured the content to ensure logical flow, enhanced usability, and optimized accessibility for users. Additionally, rewrote several articles to improve clarity, consistency, and overall quality.
Designed and implemented a comprehensive knowledge base system, writing over 150 new guides to cover a wide range of features. Built the knowledge base from scratch and customized the platform using JavaScript and CSS to align with the company’s branding and functionality needs. Structured the guides to ensure logical organization and usability. This platform has enabled the company to better support and onboard new customers while improving internal knowledge sharing and collaboration.
The goal of this project was to deliver quality and extensive documentation for ARWALL's flagship products including the Windows App, Scenepacks, Pro plugin, and ARFX Pro Server system.
The goal of the Sendent Knowledge Base System project was to develop comprehensive and user-friendly documentation for Sendent's suite of applications, including Outlook and MS Teams integration for Nextcloud. My role involved creating a well-organized, searchable knowledge base that helps users easily navigate and find solutions, which significantly reduced support requests and improved user satisfaction.
in Bsc Statistics and programming
2016-01-01-2020-01-01
Other in Software Engineering
2022-01-01-2023-01-01
Master's degree in Computer science
2024-01-01-2025-01-01