My name is Kusum B. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Zoho CRM, Zoho Desk, Zoho Books, Zoho Creator, Zoho Platform, etc.. I hold a degree in Bachelor of Technology (BTech). Some of the notable projects I've worked on include: Salesforce Integration: Outlook Sync & Custom CRM Reporting, Agentforce Service Agent Implementation in Salesforce, Salesforce integration with Jira using Zapier, Tableau & Salesforce Integration, Pardot Landing Pages Development, etc.. I am based in Noida, India. I've successfully completed 29 projects while developing at Softaims.

I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers.

I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined.

My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.