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Logan B. CRM, Data Management and Salesforce Platforms

My name is Logan B. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Salesforce Service Cloud, Salesforce CRM, Salesforce Sales Cloud, Salesforce, Customer Service, etc.. I hold a degree in , . Some of the notable projects I’ve worked on include: Trailblazer Community Top Contributor, Salesforce Consulting Project Case Study, Salesforce Task Assignment Automation. I am based in Grand Rapids, United States. I've successfully completed 3 projects while developing at Softaims.

I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise.

I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful.

I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

Main technologies

  • CRM, Data Management and Salesforce Platforms

    3 years

  • Salesforce Service Cloud

    1 Year

  • Salesforce CRM

    1 Year

  • Salesforce Sales Cloud

    2 Years

Additional skills

  • Salesforce Service Cloud
  • Salesforce CRM
  • Salesforce Sales Cloud
  • Salesforce
  • Customer Service
  • CRM Software
  • Administrative Support
  • Data Entry
  • Microsoft Excel
  • Data Analysis
  • Zapier
  • System Administration
  • Data Management

Direct hire

Potentially possible

Previous Company

Salesforce

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Experience Highlights

Trailblazer Community Top Contributor

I am very active on the Trailblazer Community, answering others' questions and helping them troubleshoot Salesforce issues. I provide simple solutions from helping them solve Trailhead challenges, to writing complex formulas, and creating flows to automate business processes.

Salesforce Consulting Project Case Study

I was subcontracted by a boutique Salesforce Consulting agency to provide Salesforce Consulting services for a client in the Healthcare space, along with a non-profit.

Education

  • Michigan State University

    in

  • Trailhead

    in

Languages

  • German
  • English
  • Spanish