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Mikhail O. - , Python, App Development

My name is Mikhail O. and I have over 3 years years of experience in the tech industry. I specialize in the following technologies: Salesforce, n8n, API, AI Agent Development, AI Implementation, etc.. I hold a degree in Master of Technology (MTech). Some of the notable projects I’ve worked on include: Dynamics 365 Sales Enterprise Setup & Data Migration from HubSpot, AI-Powered Project Screening & Bid Automation System, Monday Enterprise Workspace Optimization, Pharmacy Digital Transformation:Monday.com, Google Workspace, DocuSign, JewelryAutomation: Google Sheets, HubSpot, QuickBooks, Gmail, Calendly, etc.. I am based in West Palm Beach, United States. I've successfully completed 45 projects while developing at Softaims.

I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof.

The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time.

I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

Main technologies

  • 3 years

  • Salesforce

    1 Year

  • n8n

    2 Years

  • API

    2 Years

Additional skills

  • Salesforce
  • n8n
  • API
  • AI Agent Development
  • AI Implementation
  • Zoho CRM
  • Make.com
  • Automation
  • Zapier
  • Pipedrive
  • CRM Software
  • NetSuite Development
  • Business Intelligence
  • HubSpot
  • Python
  • App Development

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Experience Highlights

Dynamics 365 Sales Enterprise Setup & Data Migration from HubSpot

Migrated 9,000+ contacts & 1,000 accounts from HubSpot/Access DB to Dynamics 365 Sales Enterprise. Created custom sales pipelines, automated workflows, and integrated Mailchimp. Processed 40,000 data rows with complete cleaning & validation. Built role-based notifications and custom fields. Delivered fully functional CRM optimized for client's specific business processes with seamless automation.

AI-Powered Project Screening & Bid Automation System | N8N | Claude

Revolutionized digital agency operations with AI-powered project screening system. Reduced response time from 6 hours to 15 minutes (95% faster), boosted monthly revenue by $45K, achieved 94% decision accuracy using dual Claude AI models. Automated processing of 200+ weekly applications with zero human intervention. Win rate increased from 23% to 31%. Complete transformation: Monday.com integration, smart categorization, predictive analytics. ROI: 500% within first year. Investment: $15K-$25K, 4-6 weeks implementation.

Monday Enterprise Workspace Optimization

Transformed complex Monday.com workspace from 16 chaotic boards to 2 streamlined boards using Enterprise-level access controls. Restructured user permissions, optimized automation workflows in Make, and created department-specific views while maintaining cross-team collaboration. Delivered 87.5% complexity reduction with enhanced functionality and personalized dashboards for each team member's unique needs.

Pharmacy Digital Transformation:Monday.com, Google Workspace, DocuSign

Transformed specialty pharmacy from operational chaos to streamlined efficiency. Built custom Monday.com ecosystem with 6 interconnected databases + 3 automated pipelines. Results: 75% reduction in search time, 40% capacity increase, 25% faster cash flow, 60% fewer overdue payments, $15K+ monthly losses prevented. Eliminated 100+ field chaos, created smart alerts & personalized dashboards. Full visibility into $20-30K medication courses. Tech: Monday.com, Google Workspace, DocuSign integration.

JewelryAutomation: Google Sheets, HubSpot, QuickBooks, Gmail, Calendly

Transformed custom jewelry manufacturer from 6 fragmented systems (Sheets, HubSpot, QuickBooks, Gmail, Calendly, Signal) to unified Monday.com ecosystem. Client spent 40% time on admin with high error risk. Built API integrations (Gmail, QuickBooks, Calendly) via Make.com with unique features: auto image extraction from emails, gemstone inventory tracking, quality control workflows. Results: admin time 40%→10%, response 24h→2h, +40% capacity, 80% automated communications, 6-month ROI.

Education

  • Sochi Institute of Economics and Information Technologies

    Master of Technology (MTech) in

    2009-01-01-2015-01-01

Languages

  • English
  • Estonian
  • Russian
  • Ukrainian

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