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Schedule Interview NowMy name is Muhammad Meelad S. and I have over 1 years of experience in the tech industry. I specialize in the following technologies: Microsoft Power Automate, Robotic Process Automation, Business Process Automation, Enterprise Architecture, Microsoft Dynamics ERP, etc.. Some of the notable projects I’ve worked on include: Enterprise Intelligent Customer Support Chatbot Automation System, AI-Powered Enterprise Invoice Processing & Approval System. I am based in Faisalabad, Pakistan. I've successfully completed 2 projects while developing at Softaims.
My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision.
Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit.
I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.
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Techlogix
Architected IntelliSupport AI - a 9-layer enterprise customer intelligence platform transforming support operations. 🏗️ Built comprehensive automation: Power Virtual Agents + Azure OpenAI, 50+ workflows, omnichannel deployment (web, mobile, Teams, email) 🎯 Delivered impact: 90% auto-resolution, sub-5 second responses, 50% cost reduction, 24/7 availability without additional staffing ⚡ Advanced capabilities: Multi-language support, sentiment analysis, predictive responses, document processing, CRM/ERP integration Enterprise-grade: GDPR/HIPAA compliant, auto-scaling infrastructure
I designed and developed a comprehensive enterprise-grade invoice processing system that revolutionized how organizations handle invoice management. This fully automated solution integrates AI-powered data extraction, intelligent approval workflows, and real-time tracking capabilities. Key Achievements: 80% reduction in invoice processing time (from 2 hours to 24 minutes average) 95% accuracy in automated data extraction using AI Builder 720% annual ROI after 2-month break-even period Zero manual data entry for standard invoice formats Complete audit trail for compliance requirements