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Muhammad W. IT Support, System Administration and Database Management

My name is Muhammad W. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Network Administration, Network Design, Windows Server, Windows 11 Administration, Microsoft SQL Server, etc.. I hold a degree in Bachelor's degree, Master's degree. Some of the notable projects I've worked on include: it support required, Email Assitance, IT Support Specialist, IT support is required for our company, Help with email configuration, etc.. I am based in Karachi, Pakistan. I've successfully completed 99 projects while developing at Softaims.

I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms.

Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth.

I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

Main technologies

  • IT Support, System Administration and Database Management

    3 years

  • Network Administration

    2 Years

  • Network Design

    2 Years

  • Windows Server

    2 Years

Additional skills

  • Network Administration
  • Network Design
  • Windows Server
  • Windows 11 Administration
  • Microsoft SQL Server
  • System Administration
  • IT Support
  • Technical Writing
  • IT Management
  • Troubleshooting
  • Hardware Troubleshooting
  • Report Writing
  • Multiple Email Account Management
  • Computer Science
  • Desktop & Laptop Support

Direct hire

Potentially possible

Previous Company

Upwork

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Experience Highlights

it support required

Provide IT. Support. Implement USB Policy.

Email Assitance

troubleshoted new Outlook Calendar problem. Removed the Outlook account. Added the Outlook account again. Tested sending and receiving emails. Tested the calendar functionality.

IT Support Specialist

Backed up all data (incl. long path files) seamlessly to another drive. Installed Office Professional 2019 without any issues. Configured 10 different domain email accounts in Outlook effortlessly. Ex

IT support is required for our company

Remoted into the user's computer. Installed Office 365 on the user's computer. Configured the email account in Outlook. Set up email forwarding. Tested sending and receiving emails.

Help with email configuration

Created a user in Office 365. Configure the email account in Outlook 365. Test sending and receiving emails.

Education

  • Karachi University

    Bachelor's degree in

    2007-01-01-2009-01-01

  • PIMSAT Institude Of Higher Education

    Master's degree in

    2013-01-01-2015-01-01

Languages

  • English (Fluent)✓
  • Hindi (Fluent)
  • Urdu (Native or Bilingual)