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Schedule Interview NowMy name is Pavel L. and I have over 15 years of experience in the tech industry. I specialize in the following technologies: Apex, Salesforce App Development, Salesforce CRM, Salesforce Service Cloud, Salesforce, etc.. I hold a degree in Bachelor of Engineering (BEng), Master of Computer Science (MSCS). Some of the notable projects I’ve worked on include: Telecom Digital Transformation (Salesforce), Salesforce Commerce & Service Integration for Retail Client, End-to-End Field Service & Communication Automation, Global Identity & Authentication Platform, Salesforce Implementation from scratch, etc.. I am based in Warsaw, Poland. I've successfully completed 7 projects while developing at Softaims.
My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision.
Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit.
I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.
Main technologies
15 years
8 Years
9 Years
2 Years
Potentially possible
Salesforce
Developed a comprehensive Salesforce solution for a telecom client using Sales Cloud, Service Cloud, Experience Cloud, Vlocity, OmniStudio, and Field Service Lightning (FSL). The project delivered: -A customer self-service portal for managing internet, mobile, and home services (extend, pause, change, disconnect, or add new). -Sales & technical team tools for product configuration, order management, and service activation both remotely and onsite. -Service operations including request management, issue resolution. -Integrated billing and payments with visibility across all connected services.
Developed and deployed a Salesforce solution leveraging Sales Cloud and Service Cloud to streamline retail operations. The project included seamless integrations with Shopify for e-commerce and QuickBooks for financial management, along with custom Lightning Web Components for inventory replenishment and distribution. This solution enhanced order processing, improved stock visibility, and automated workflows for greater efficiency.
Delivered a Salesforce-based solution that streamlined field service operations and client communication. The system enabled real-time job scheduling, route optimization, digital service reports with e-signatures, and photo-based issue tracking. Clients received automated WhatsApp reminders with easy confirmations, while managers benefited from bulk updates, instant reassignments, automated invoicing, and daily performance reports - boosting efficiency, accuracy, and customer satisfaction.
Developed a secure, scalable identity solution for a multinational beauty enterprise, managing credential registration, verification, and storage for clients and employees. Implemented Salesforce as the Identity Provider with SSO, OTP, and regional flows for Europe, Asia, and the Americas. Achieved faster onboarding (↓40% time), stronger security, scalable performance, and seamless third-party integrations, boosting adoption and compliance.
Getting started with Salesforce? I will help you set up everything: from custom objects to automation that will be tailored to your business needs. I will ensure a smooth implementation and setup so you can hit the ground running. No stress, just a ready-to-use Salesforce platform.
Bachelor of Engineering (BEng) in
1996-01-01-2001-01-01
Master of Computer Science (MSCS) in
2004-01-01-2005-01-01