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Prakash K. Cloud, Salesforce and Business Applications

My name is Prakash K. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce CRM, etc.. I hold a degree in Master of Engineering (MEng), Master of Business Administration (MBA). Some of the notable projects I’ve worked on include: Salesforce Implementation, Salesforce Non Profit NPSP implementation using LWC, Salesforce CRM and Solar project configuration Application. I am based in Mumbai, India. I've successfully completed 3 projects while developing at Softaims.

I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise.

I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful.

I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

Main technologies

  • Cloud, Salesforce and Business Applications

    6 years

  • Salesforce

    3 Years

  • Salesforce Marketing Cloud

    4 Years

  • Salesforce Service Cloud

    4 Years

Additional skills

  • Salesforce
  • Salesforce Marketing Cloud
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce CRM
  • Salesforce Lightning
  • Salesforce App Development
  • API
  • Business Applications Development
  • Customer Relationship Management
  • Apex
  • API Integration
  • Visualforce
  • JavaScript
  • Full-Stack Development
  • Data Engineering
  • Data Science
  • Data Analysis
  • Fullstack

Direct hire

Potentially possible

Previous Company

Salesforce India

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Experience Highlights

Salesforce Implementation

Implemented custom CRM and configuration solution on Salescloud

Salesforce Non Profit NPSP implementation using LWC

Client needed to schedule hi volume of meeting with donors, volunteers, end users Client was using various meeting calendar tools but that did not help in tracking integrated meeting data. Client also tried salesforce event and activity feature but faced limitations with respect to their requirements. In the salesforce database there is standard object. We can get all the information from that object except meeting attendees because meeting attendees are Salesforce contact and lead.

Salesforce CRM and Solar project configuration Application

Despite of steady increase in lead generation, client was experiencing a low conversion rate Sales and service platform were disconnected, this caused inconsistent and un-informed sales calls. From sales call updates, survey coordination, report uploads to design reviews – tracking at every stage required lot of time and coordination by the team members. Since the sales cycles are long, leads couldn’t be managed systematically, leaving gaps in follow ups and reducing chances of closing the deal. From deal acquisitions to closure, there were many stages like surveys, reports, design, etc.

Education

  • Visvesvaraya National Institute of Technology

    Master of Engineering (MEng) in

  • IBS Hyderabad

    Master of Business Administration (MBA) in

Languages

  • English