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Rizwan N. - Cloud Engineer, Service Management Software, Cloud

My name is Rizwan N. and I have over 11 years years of experience in the tech industry. I specialize in the following technologies: Office 365, Google Cloud Platform, System Administration, Asterisk, VoIP Administration, etc.. I hold a degree in Bachelor of Engineering (BEng). Some of the notable projects I’ve worked on include: AWS Connect Contact Centre, Atlassian Products (Jira, Confluence, Bitbucket) Migration, DevOps and System Administation, GCP (Google Cloud) Documentation validation related to Kubernetes GKE, Azure DevOps. I am based in Berlin, Germany. I've successfully completed 5 projects while developing at Softaims.

I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last.

My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims.

Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today’s highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

Main technologies

  • Cloud Engineer

    11 years

  • Office 365

    4 Years

  • Google Cloud Platform

    7 Years

  • System Administration

    3 Years

Additional skills

  • Office 365
  • Google Cloud Platform
  • System Administration
  • Asterisk
  • VoIP Administration
  • Linux System Administration
  • Network Monitoring
  • Virtualization
  • AWS Application
  • VMware Administration
  • DevOps
  • Slack
  • Atlassian Confluence
  • Ansible
  • Terraform
  • Service Management Software
  • Cloud

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Experience Highlights

AWS Connect Contact Centre

Client needed a complete contact centre with, multiple level IVRs. PIN verification methods, integration with custom CRM, call back service, voicemails, temp forwarding for more that 12 enterprise level products with agents scattered over three regions.

Atlassian Products (Jira, Confluence, Bitbucket) Migration

Project was to migrate on premises Jira, Confluence and Bitbucket which were in DMZ to Atlassian cloud. But these servers were not exposed to internet so first I have to migrate them to AWS as client had VPN to AWS and then from AWS to Atlassian cloud. It was a very challenging project because it required manual upgrade, taking care of all backups, documents, repos, developers access and projects. Completed successfully with 0% data loss or service disruptions.

DevOps and System Administation

This project primarily required migrations from H5 Datacenter to AWS, Linux and Microsoft servers management.

GCP (Google Cloud) Documentation validation related to Kubernetes GKE

Client hired to follow the GCP documentation and build some test projects related to Containerisation, GCR (Google Cloud Repository), Kubernetes etc. and provide feedback related to the official documentation.

Azure DevOps

This project required to create VPNs, Instances and migration of servers.

Education

  • Superior Group of Colleges

    Bachelor of Engineering (BEng) in Telecommunications engineering

    2004-01-01-2008-01-01

Languages

  • English
  • Panjabi, Punjabi
  • Urdu