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Robert R. Cloud, Salesforce and API Integration

My name is Robert R. and I have over 11 years of experience in the tech industry. I specialize in the following technologies: Salesforce Sales Cloud, SOQL, Salesforce Lightning, Visualforce, Salesforce Service Cloud, etc.. I hold a degree in , , , , , , , . Some of the notable projects I've worked on include: Implementing Service Cloud including Help Center, Onboarding Process for SaaS Company using GuideCX, Marketing Cloud Account Engagement, Chargent Integration for Salesforce, Call Tracking Metrics Integration for Salesforce, etc.. I am based in Conroe, United States. I've successfully completed 6 projects while developing at Softaims.

I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof.

The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time.

I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

Main technologies

  • Cloud, Salesforce and API Integration

    11 years

  • Salesforce Sales Cloud

    8 Years

  • SOQL

    3 Years

  • Salesforce Lightning

    6 Years

Additional skills

  • Salesforce Sales Cloud
  • SOQL
  • Salesforce Lightning
  • Visualforce
  • Salesforce Service Cloud
  • CRM Software
  • Salesforce CRM
  • Salesforce
  • Business Analysis
  • API Integration
  • System Administration
  • Automation
  • Salesforce CPQ
  • Salesforce App Development
  • Apex
  • API Development

Direct hire

Potentially possible

Previous Company

Pyrope Technology Solutions

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Experience Highlights

Implementing Service Cloud including Help Center

Implemented Salesforce Service Cloud, including a Help Center with Knowledge Bases (KBs), to enhance customer support operations, improve self-service capabilities, and streamline case management for

Onboarding Process for SaaS Company using GuideCX

Implemented a comprehensive onboarding process for a SaaS company using GuideCX to streamline customer onboarding, improve user adoption, and enhance overall customer experience. The project focused o

Marketing Cloud Account Engagement

Implemented and optimized Marketing Cloud Account Engagement (formerly known as Pardot) for a client to enhance their marketing automation efforts, streamline lead management, and improve overall camp

Chargent Integration for Salesforce

Led the integration of Chargent, a popular Salesforce payment processing application, to streamline and automate the billing and payment processes for a client. The project aimed to enhance payment co

Call Tracking Metrics Integration for Salesforce

Implemented Call Tracking Metrics (CTM) integration with Salesforce to provide the client with comprehensive tracking and analytics of inbound and outbound calls. This project aimed to enhance lead tr

Education

  • CompTIA

    in A+ Certification

  • UEI College

    in Computer science

  • Salesforce

    in Certified Platform App Builder

  • Salesforce

    in Certified Administrator

  • Salesforce

    in Certified Service Cloud Consultant

  • Salesforce

    in Certified Sales Cloud Consultant

  • NuCamp

    in Full Stack Web and Mobile App Developer

  • Salesforce

    in Salesforce Advanced Administrator

Languages

  • English (Native or Bilingual)
  • Spanish (Native or Bilingual)