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Robert W. CRM, Data Integration and Salesforce Platforms

My name is Robert W. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Data Entry, Salesforce Service Cloud, Data Analysis, Salesforce CRM, Importing & Exporting Data, etc.. I hold a degree in Associate of Science (AS), Bachelor's degree, Bachelor's degree. Some of the notable projects I've worked on include: Salesforce Revenue Cloud – Automated Subscription & Billing Management, Streamlined lead-to-opportunity process in Sales Cloud., Salesforce Service Cloud Implementation - Streamlined Case Management, Salesforce Marketing Cloud for Campaign Automation, Salesforce CPQ Implementation for Automated Quoting & Pricing, etc.. I am based in Lizella, United States. I've successfully completed 6 projects while developing at Softaims.

I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers.

I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined.

My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

Main technologies

  • CRM, Data Integration and Salesforce Platforms

    3 years

  • Data Entry

    1 Year

  • Salesforce Service Cloud

    2 Years

  • Data Analysis

    1 Year

Additional skills

  • Data Entry
  • Salesforce Service Cloud
  • Data Analysis
  • Salesforce CRM
  • Importing & Exporting Data
  • Salesforce
  • Process Development
  • CRM Automation
  • Salesforce Marketing Cloud
  • CRM Development
  • Salesforce Lightning
  • Salesforce Sales Cloud
  • Application Integration
  • Toolbar Integration
  • Data Integration

Direct hire

Potentially possible

Previous Company

Prison Fellowship

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Experience Highlights

Salesforce Revenue Cloud – Automated Subscription & Billing Management

We implemented Salesforce Revenue Cloud for a SaaS client that was facing challenges managing complex subscription models, renewals, and billing processes across multiple products. Manual tracking led

Streamlined lead-to-opportunity process in Sales Cloud.

We helped a SaaS client struggling with inconsistent lead management and pipeline visibility by implementing and customizing Salesforce Sales Cloud. Through custom automation, validation rules, and ta

Salesforce Service Cloud Implementation - Streamlined Case Management

We implemented Salesforce Service Cloud for a logistics client that was struggling with manual ticket handling, inconsistent customer communication, and poor response times. By setting up Omni-Channel

Salesforce Marketing Cloud for Campaign Automation

We implemented Salesforce Marketing Cloud for a retail client struggling with manual email campaigns, disconnected tools, and low engagement. Using Journey Builder and Email Studio, we automated perso

Salesforce CPQ Implementation for Automated Quoting & Pricing

We implemented Salesforce CPQ for a fast-growing SaaS company struggling with manual quoting, inconsistent pricing, and slow approvals. By configuring bundled products, region-specific pricing, and au

Education

  • ACI Learning

    Associate of Science (AS) in IT/Cybersecurity

    2021-01-01-2021-01-01

  • Georgia Military College-Milledgeville Campus

    Bachelor's degree in

    2015-01-01-2017-01-01

  • Andrew College

    Bachelor's degree in

Languages

  • English (Native or Bilingual)
  • Japanese (Basic)