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My name is Seyit Ahmet D. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Artificial Intelligence, Machine Learning, OpenAI API, Business Process Automation, Chatbot Development, etc.. I hold a degree in Bachelor of Arts (BA), , . Some of the notable projects I’ve worked on include: Eliminated Manual Email Sorting - AI Business Operations -, SeyBot – AI-Powered Conversational Assistant, AI Customer Service Bot Enhancement & Production Deploy, AI-Driven Lead Generation Chatbot for CATDI Printing (Botpress + LLM), AI Voice Assistant with SMS & Telegram Lead Capture Integration, etc.. I am based in Gaziantep, Turkey. I've successfully completed 11 projects while developing at Softaims.
I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill.
My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery.
My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.
Main technologies
AI, Cloud and Conversational Platforms
2 years
Artificial Intelligence
1 Year
Machine Learning
1 Year
OpenAI API
1 Year
Additional skills
- Artificial Intelligence
- Machine Learning
- OpenAI API
- Business Process Automation
- Chatbot Development
- .NET Framework
- C#
- API Development
- Python
- Conversational AI
- Entity Framework
- Microsoft SQL Server
- Microsoft Azure
- ASP.NET Core
- Bot Framework
- Data Engineering
- Data Science
- Data Analysis
Direct hire
Potentially possible
Previous Company
Türk Telekom
Experience Highlights
Eliminated Manual Email Sorting - AI Business Operations -
Organizations waste significant time manually sorting and routing customer communications across departments. Developed an AI-powered email classification system that automatically processes incoming messages, determines appropriate handling teams, and flags urgent situations requiring immediate attention. Implemented through modern Python stack with FastAPI, comprehensive testing coverage, and production-ready deployment options including Docker containerization. Includes real-time monitoring dashboard an
SeyBot – AI-Powered Conversational Assistant
I built SeyBot, an intelligent chatbot using Microsoft Bot Framework and Azure's CLU (Conversational Language Understanding). The dialog system is modular, featuring reusable components like NameCaptureDialog and GreetingDialog, and uses Hero Cards for interactive choices. The bot includes fallback handling, intent-based routing, and seamless state management with ConversationState. Postman was used to test and validate CLU integration, ensuring robust behavior across diverse user input
AI Customer Service Bot Enhancement & Production Deploy
Transformed a broken customer service chatbot into a production-ready AI solution using Rasa framework. Enhanced NLU accuracy from 30% to 95% by expanding training data and implementing advanced slot management. Built comprehensive features including automated refund processing, order tracking across Turkish carriers, and SMS-enabled menstrual cycle calculator. Integrated webhook automation via n8n, implemented robust error handling, and deployed multi-channel support (REST API, SocketIO, web interface) with real-time validation.
AI-Driven Lead Generation Chatbot for CATDI Printing (Botpress + LLM)
For CATDI Printing’s website, I built a Botpress-based chatbot that engages visitors in a natural, conversational way, answers FAQs, and captures qualified leads. Leveraging large language models for intent detection and human-like dialogue, the bot: - Greets users and offers help with printing services - Understands user intent (e.g., “I need brochures” vs. “pricing info”) via LLM--powered intent classification - Collects lead details (name, email, project specs) in a free-flowing conversation - Sends structured lead data to a custom webhook endpoint for instant processings.
AI Voice Assistant with SMS & Telegram Lead Capture Integration
Built a voice-based AI assistant using Twilio Studio that speaks to callers, schedules appointments, and sends SMS confirmations. Integrated a Telegram bot and Make.com to extract leads automatically from chatbot messages. Ensured smooth end-to-end automation to demo AI capabilities for prospective clients.
Education
Gaziantep University
Bachelor of Arts (BA) in English Language Teaching
2021-01-01-2025-01-01
Google’s Game and Software Development Academy
in Computer science
2022-01-01-2023-01-01
Google’s Project Management Program (via Coursera)
in
2022-01-01-2023-01-01
Languages
- English
- Turkish
Github