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Schedule Interview NowAt Softaims, I have been fortunate to work in an environment that values creativity, precision, and long-term thinking. Each project presents a unique opportunity to transform abstract ideas into meaningful digital experiences that create real impact. I approach every challenge with curiosity and commitment, ensuring that every solution I design aligns not just with technical requirements, but also with human needs and business objectives. One of the most rewarding aspects of my journey here has been learning how to bridge the gap between innovation and practicality. I believe technology should simplify complexity, enhance efficiency, and empower people to do more with less friction. Whether building internal systems, optimizing workflows, or helping bring client visions to life, my focus remains on developing solutions that stand the test of time. Softaims has encouraged me to grow beyond coding—to think about design, communication, and sustainability in technology. I see every project as part of a larger ecosystem, where small details contribute to long-lasting results. My daily motivation comes from collaborating with people who share the same passion for doing meaningful work, and from seeing the tangible difference our efforts make for clients around the world. More than anything, I value the culture of learning and improvement that defines Softaims. It’s a place where ideas evolve through teamwork and constructive feedback. My goal is to continue refining my craft, exploring new approaches, and contributing to solutions that are not only efficient but also elegant in their simplicity.
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Organizations waste significant time manually sorting and routing customer communications across departments. Developed an AI-powered email classification system that automatically processes incoming messages, determines appropriate handling teams, and flags urgent situations requiring immediate attention. Implemented through modern Python stack with FastAPI, comprehensive testing coverage, and production-ready deployment options including Docker containerization. Includes real-time monitoring dashboard an
I built SeyBot, an intelligent chatbot using Microsoft Bot Framework and Azure's CLU (Conversational Language Understanding). The dialog system is modular, featuring reusable components like NameCaptureDialog and GreetingDialog, and uses Hero Cards for interactive choices. The bot includes fallback handling, intent-based routing, and seamless state management with ConversationState. Postman was used to test and validate CLU integration, ensuring robust behavior across diverse user input
Transformed a broken customer service chatbot into a production-ready AI solution using Rasa framework. Enhanced NLU accuracy from 30% to 95% by expanding training data and implementing advanced slot management. Built comprehensive features including automated refund processing, order tracking across Turkish carriers, and SMS-enabled menstrual cycle calculator. Integrated webhook automation via n8n, implemented robust error handling, and deployed multi-channel support (REST API, SocketIO, web interface) with real-time validation.
For CATDI Printing’s website, I built a Botpress-based chatbot that engages visitors in a natural, conversational way, answers FAQs, and captures qualified leads. Leveraging large language models for intent detection and human-like dialogue, the bot: - Greets users and offers help with printing services - Understands user intent (e.g., “I need brochures” vs. “pricing info”) via LLM--powered intent classification - Collects lead details (name, email, project specs) in a free-flowing conversation - Sends structured lead data to a custom webhook endpoint for instant processings.
Built a voice-based AI assistant using Twilio Studio that speaks to callers, schedules appointments, and sends SMS confirmations. Integrated a Telegram bot and Make.com to extract leads automatically from chatbot messages. Ensured smooth end-to-end automation to demo AI capabilities for prospective clients.
Bachelor of Arts (BA) in English Language Teaching
2021-01-01-2025-01-01
in Computer science
2022-01-01-2023-01-01
in
2022-01-01-2023-01-01