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Shahzad S. Cloud, Business Automation and Documentation Platforms

My name is Shahzad S. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Technical Documentation, Business Analysis, Technical Writing, Lucidchart, Process Documentation, etc.. I hold a degree in Master of Science (MS), Bachelor of Science (BS). Some of the notable projects I’ve worked on include: Close.io Automation with Zapier, Creative Forge and Calendly Platform, Automation - make.com - monday.com, airtable and twilio, AI Agent - Automation- Zapier - Slack Notion, n8n-openai-meta-graph-api-frontend-integration, Automation Expert - Make.com - Facebook GSheets MailChimp GCalender, etc.. I am based in Okara, Pakistan. I've successfully completed 28 projects while developing at Softaims.

I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise.

I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful.

I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

Main technologies

  • Cloud, Business Automation and Documentation Platforms

    3 years

  • Technical Documentation

    1 Year

  • Business Analysis

    2 Years

  • Technical Writing

    2 Years

Additional skills

  • Technical Documentation
  • Business Analysis
  • Technical Writing
  • Lucidchart
  • Process Documentation
  • Process Flow Diagram
  • Software Documentation
  • Requirements Specification
  • Business Process Automation
  • HubSpot
  • Zoho CRM
  • Automation
  • UML Diagram
  • Microsoft Visio
  • Project Management
  • Cloud

Direct hire

Potentially possible

Previous Company

Techlogix

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Experience Highlights

Close.io Automation with Zapier, Creative Forge and Calendly Platform

The Perspective CRM Automation Project streamlines the entire CRM lifecycle from lead capture to deal closure using automated workflows. Leads are collected via forms and call bookings, categorized by behavior, and moved through dynamic sales stages. Personalized emails and SMS messages are triggered at the right moments, tasks are auto-assigned to sales reps, and admin work is minimized. The result is a responsive, efficient system that boosts engagement and maximizes conversion rates.

Automation - make.com - monday.com, airtable and twilio

This project uses Make.com to automate workflows across Monday.com, Airtable, and Twilio. It streamlines task management, data syncing, and communication by connecting project boards (Monday), databases (Airtable), and SMS notifications (Twilio). Automated scenarios handle task updates, status tracking, and real-time alerts, reducing manual work and improving team coordination. Ideal for operations and project teams needing efficient cross-platform automation.

AI Agent - Automation- Zapier - Slack Notion

This project connects an AI Agent with Zapier, Slack, and Notion to automate team workflows and knowledge management. The AI Agent handles tasks like summarizing messages, generating replies, and organizing notes. Zapier automates triggers between tools, Slack serves as the communication hub, and Notion stores structured outputs. The system boosts productivity by streamlining updates, tasks, and documentation across platforms with minimal manual effort.

n8n-openai-meta-graph-api-frontend-integration

This project integrates n8n, OpenAI, and the Meta Graph API with a custom frontend to automate social media workflows. It fetches data from Facebook/Instagram, uses OpenAI for content generation and analysis, and manages automation through n8n. The frontend allows users to monitor workflows, view insights, and trigger actions manually. Designed for marketing teams and digital agencies, it streamlines content management, engagement, and reporting using AI and automation tools.

Automation Expert - Make.com - Facebook GSheets MailChimp GCalender

Designed and deployed end-to-end automation workflows using Make.com to streamline marketing and scheduling operations. Integrated Facebook Lead Ads with Google Sheets for real-time lead capture and tracking, synced data with Mailchimp for automated email campaigns, and linked Google Calendar to schedule events and follow-ups. Reduced manual data entry, improved lead response time, and increased marketing efficiency across platforms.

Education

  • University of Okara

    Master of Science (MS) in Computer science

    2019-01-01-2021-01-01

  • GIFT University

    Bachelor of Science (BS) in Computer science

    2015-01-01-2019-01-01

Languages

  • English
  • Panjabi, Punjabi
  • Urdu