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Schedule Interview NowMy name is Shannon L. and I have over 0 years of experience in the tech industry. I specialize in the following technologies: Salesforce, Email Automation, Document Automation, Salesforce Service Cloud, Salesforce Sales Cloud, etc.. I hold a degree in Bachelor of Business Administration (BBA). Some of the notable projects I've worked on include: Salesforce Integration: Unified Customer Support, Custom Automation: Salesforce Flows, Salesforce Business Requirements - Discovery & Technology Assessment. I am based in New York, United States. I've successfully completed 3 projects while developing at Softaims.
My expertise lies in deeply understanding and optimizing solution performance. I have a proven ability to profile systems, analyze data access methods, and implement caching strategies that dramatically reduce latency and improve responsiveness under load. I turn slow systems into high-speed performers.
I focus on writing highly efficient, clean, and well-documented code that minimizes resource consumption without sacrificing functionality. This dedication to efficiency is how I contribute measurable value to Softaims' clients by reducing infrastructure costs and improving user satisfaction.
I approach every project with a critical eye for potential bottlenecks, proactively designing systems that are efficient from the ground up. I am committed to delivering software that sets the standard for speed and reliability.
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Charles Schwab
Integrated Help Scout customer support platform with Salesforce to provide sales a complete interaction history. Configured managed package and embedded conversation Visualforce on Lead, Account, and
Designed automation to reduce manual processes and ensure data consistency across teams. Screen Flows allow users to create multiple records from a single screen. Built Flows with HTTP callouts to int
Wealth management firm serving 3,000+ advisors losing $2M in unused Salesforce licenses. Goals Technology Assessment: Current state analysis and roadmap Data Integration: Transform flat B2B2C model
Bachelor of Business Administration (BBA) in Mathematics and Business Technology