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Schedule Interview NowBeing part of Softaims has allowed me to see the full spectrum of what technology can achieve when guided by empathy, discipline, and creativity. Each assignment, regardless of size, represents an opportunity to bring clarity to complexity and to turn ambitious ideas into tangible outcomes. I’ve come to realize that successful development isn’t just about writing code—it’s about listening carefully, understanding deeply, and designing thoughtfully. Every client brings unique challenges, and I make it a priority to align my work with their goals, ensuring that the end result is both effective and lasting. Softaims fosters an environment where collaboration is not optional—it’s essential. The collective expertise within the team pushes me to think beyond conventional boundaries, to question, refine, and innovate. I believe that this process of shared learning and experimentation is what makes our solutions resilient and impactful. My ultimate goal is to build technology that feels effortless to use yet powerful in function. I approach every task with the mindset that small details can make a big difference. Through continuous refinement and dedication, I aim to contribute to the kind of work that not only serves today’s needs but anticipates tomorrow’s possibilities.
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We developed an AI-powered call center solution using a Retrieval-Augmented Generation (RAG) system to boost customer support, enhancing response accuracy, speed, and cost efficiency. Key Results: * 30% improvement in response accuracy for precise AI replies. * Reduced call handling time for faster issue resolution. * Instant AI response generation on some calls. Cost & Efficiency: * 15% reduction in service costs via automation, with many calls resolved without human help. Customer Satisfaction: * 24/7 availability improves satisfaction, offering consistent, reliable support.
Our HelpDesk Chat Bot manages customer queries using a graph database, providing possible answers via non-AI algorithms. If action is required, it forwards the query to a specialist through a built-in classifier. Key Features: * Graph Database: Offers multiple response options to resolve queries. * Efficient Escalation: Classifier directs complex queries to human specialists. * Non-AI Algorithms: Demonstrates effective solutions without AI. Benefits: * Reduces human intervention. * Escalates only action-based queries to experts. * Customizable and scalable for business needs.
This AI-powered retail cart automates product recognition, checkout, and payment for over 8,000 items. It integrates with loyalty systems. * Product Recognition: Two neural networks detect products, convert them into vector data, and store them. * Easy Product Addition: Add new items by taking two photos, with instant database updates. * Checkout & Payment: Built-in instant payment with loyalty integration. * Embedded AI: Processes in real-time on a tablet, no cloud needed. Efficiency: Faster checkout and reduced staff reliance. Scalability: Quick product updates support expansion.
Over the course of a year, my journey with Chalkboard was dedicated to achieving our client's goal: simplifying and modernizing business communication. As a senior iOS Engineer, my primary contributions included designing, developing, and refining the app to ensure it met these objectives. My role involved collaborating closely with a skilled team of five iOS engineers to create an intuitive, mobile-based solution for businesses. I strived to introduce innovative features, maintain app stability, and optimize the user experience. With each feature added or issue resolved, we inched closer to realizing our vision. The project's success was evident in Chalkboard's transformation into a fully mobile-based business phone app, offering privacy, customization, and a robust set of features for teams. It addressed the client's goal of eliminating the complexities and high costs associated with traditional phone systems, and we achieved this while adhering to transparent pricing structures. Overall, the project exemplified our commitment to simplifying business communication and was a testament to the team's hard work and dedication.
Otrium is an online fashion outlet marketplace that tech-enabled designer brands to turn unsold inventory into an opportunity, I was developing the iOS app for 2 years, hiring the iOS team of 3 software engineers. Now Otrium app has hundreds of active users, 99.9%+ crash-free user statistics, and 5.0 rating in App Store.
Master's degree in Computer Sciences and Information Technologies
2012-01-01-2018-01-01