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Schedule Interview NowAt Softaims, I’ve found a workplace that thrives on collaboration and purposeful creation. The work we do here is about more than technology—it’s about transforming ideas into results that matter. Every project brings a mix of challenges and opportunities, and I approach them with a mindset of continuous learning and improvement. My philosophy centers around three principles: clarity, sustainability, and impact. Clarity means designing systems that are understandable, adaptable, and easy to maintain. Sustainability is about building with the future in mind, ensuring that the work we do today can evolve gracefully over time. And impact means creating something that genuinely improves how people work, connect, or experience the world. One of the most rewarding aspects of working at Softaims is the diversity of thought that every team member brings. We share insights, question assumptions, and push each other to think differently. It’s this culture of curiosity and openness that drives the quality of what we produce. Every solution we deliver is a reflection of that shared dedication. I’m proud to contribute to projects that not only meet client expectations but also exceed them through thoughtful execution and attention to detail. As I continue to grow in this journey, I remain focused on delivering meaningful outcomes that align technology with purpose.
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Developed multiple AI-driven virtual agents using Microsoft Copilot Studio to automate various tasks in the airline industry. These agents were designed to handle different aspects of airline operations by integrating with multiple platforms and using advanced AI capabilities. Created multiple agents with unique topics, activities, and workflows to automate airline operations. Enabled AI agents to interact across Teams, Webchat, and other customer communication channels. Used Copilot AI features to enhance responses, automate decision-making, and improve user interactions.
Enhanced the customer support process by integrating Generative AI technologies, resulting in significant improvements in efficiency, accuracy, and personalized user support.
Automated the release note generation process, reducing manual effort and improving accuracy. Utilized LangChain to streamline the integration of large language models with custom applications, optimizing prompt engineering and fine-tuning for enhanced performance. Employed the Retrieval-Augmented Generation (RAG) framework to enhance the accuracy and relevance of generated responses by integrating external knowledge sources. Designed and refined prompts to improve model responses and align with business requirements, resulting in increased effectiveness and user satisfaction.
Automated the process of code analysis and summarisation, reducing manual review time and accuracy. Provided valuable insights into code performance and quality, aiding developers in making improvements. Created a user-friendly interface to streamline interaction with the analysis tools and access detailed reports. Developed a backend service using FastAPI to handle requests, process code submissions, and interact with OpenAI.
Bachelor's degree in
2014-01-01-2018-01-01
Bachelor of Technology (BTech) in
2019-01-01-2020-01-01