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Kaz B. AI, CRM and Automation Platforms

My name is Kaz B. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Artificial Intelligence, Salesforce, Machine Learning, AI Development, Generative AI, etc.. I hold a degree in Master of Science in Information Technology (MSc(IT)), Bachelor of Computer Science (BCompSc). Some of the notable projects I've worked on include: AI-Agent: Freshdesk Ticket Automation, AI & Python for Time Series Data Analysis and Forecasting, Salesforce Custom Reports and Dashboards, Google AdWords and Analytics Integration, AI Models for Sentiment, Emotion & Feedback Detection, etc.. I am based in Minneapolis, United States. I've successfully completed 18 projects while developing at Softaims.

I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last.

My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims.

Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today's highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

Main technologies

  • AI, CRM and Automation Platforms

    3 years

  • Artificial Intelligence

    1 Year

  • Salesforce

    2 Years

  • Machine Learning

    1 Year

Additional skills

  • Artificial Intelligence
  • Salesforce
  • Machine Learning
  • AI Development
  • Generative AI
  • Automation
  • HubSpot
  • Salesforce Einstein
  • Salesforce CPQ
  • CRM Automation
  • Microsoft Dynamics 365
  • CRM Development
  • SugarCRM
  • SuiteCRM
  • Microsoft Power BI

Direct hire

Potentially possible

Previous Company

Express Scripts

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Experience Highlights

AI-Agent: Freshdesk Ticket Automation

Built an AI-driven automation workflow that ingests complaint events, analyzes evidence, and automatically enriches Freshdesk tickets with actionable AI insights.

AI & Python for Time Series Data Analysis and Forecasting

Designed a scalable time-series forecasting system to predict supply chain demand and support data-driven decision-making across multiple organizations.

Salesforce Custom Reports and Dashboards

We have extensive experience creating various types of dashboards such as user activity tracking, branch sales, goal tracking, and keeping a good view of various KPIs to meet the unique business needs

Google AdWords and Analytics Integration

An efficient integration made between SuiteCRM and Google Ads that tracks Ads, Cost, Clicks, CPC, Source as well as utilizes Google Analytics for visitor tracking and campaign management.

AI Models for Sentiment, Emotion & Feedback Detection

Developed a multi-model NLP system to classify emotions, sentiments, NPS scores, and content categories from unstructured text at scale.

Education

  • University of Minnesota

    Master of Science in Information Technology (MSc(IT)) in Management of Technology (MOT)

    2019-01-01-2021-01-01

  • University of Windsor

    Bachelor of Computer Science (BCompSc) in

    1999-01-01-2000-01-01

Languages

  • English (Native or Bilingual)