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Khawaja D. Automation, AI and CRM Platforms

My name is Khawaja D. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Automation, Zapier, Zoho CRM, Business Process Automation, Make.com, etc.. I hold a degree in Bachelor of Science in Information Technology. Some of the notable projects I’ve worked on include: Shakespeare Workflow Automation Software, HubSpot Dashboard for Sales Insights, Event Registration Workflow (Make.com), Lead Capture Automation, Social Media Engagement Automation, etc.. I am based in Lahore, Pakistan. I've successfully completed 8 projects while developing at Softaims.

I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms.

Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth.

I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

Main technologies

  • Automation, AI and CRM Platforms

    3 years

  • Automation

    1 Year

  • Zapier

    1 Year

  • Zoho CRM

    1 Year

Additional skills

Direct hire

Potentially possible

Previous Company

Techlogix

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Experience Highlights

Shakespeare Workflow Automation Software

Shakespeare is a powerful, flexible data enrichment and workflow software designed to help teams process, organize, and enhance data with advanced enrichment tools. Modeled after popular solutions like Clay, Shakespeare goes beyond simple data handling by integrating with multiple AI-powered services, providing robust, automated enrichment directly within a user-friendly, table-based interface.

HubSpot Dashboard for Sales Insights

Project: Built a BI dashboard on Power BI for a tech company integrating data from HubSpot, Apollo, and LinkedIn. Outcome: The dashboard displayed real-time lead metrics, conversion tracking, and provided insights on lead sources and sales funnel health, which enabled data-driven sales strategies and targeted follow-ups.

Event Registration Workflow (Make.com)

I created an event registration automation system for a business by combining Google Forms with Gmail and Zoho CRM. It added attendees to Zoho CRM, delivered confirmation emails, and automatically recorded user data. Event Registration Workflow (Make.com)

Lead Capture Automation | LinkedIn

Developed an integration for capturing leads from LinkedIn and Google Ads directly into HubSpot for a B2B client. Outcome: Automated workflows categorized leads by source, applied lead scoring, and assigned them to relevant sales reps. This setup improved lead response time by 40% and increased overall conversion rate by 25%.

Social Media Engagement Automation

I recently used ManyChat to create an Instagram direct message bot for a real estate company that answers questions about property listings and newsletter signups.It automatically responded to frequently asked questions, entered user information into Zoho CRM, and sent tailored follow-up messages. Hours of response time were reduced to seconds, and the rate of interaction increased.

Education

  • University of the Punjab

    Bachelor of Science in Information Technology in Web Development

    2018-01-01-2022-01-01

Languages

  • English
  • Urdu

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