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Schedule Interview NowMy name is Muhammad I. and I have over 13 years of experience in the tech industry. I specialize in the following technologies: CI/CD, Node.js, Amazon Web Services, FreeSWITCH, Amazon Lex, etc.. I hold a degree in Bachelors. Some of the notable projects I've worked on include: Agent Desktop for Amazon Connect, Wallboard Development & Design for AWS Amazon Connect, HubSpot CTI Connector for AWS Amazon Connect, Salesforce integration with AWS Amazon connect. I am based in Lahore, Pakistan. I've successfully completed 4 projects while developing at Softaims.
I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers.
I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined.
My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.
Main technologies
13 years
10 Years
10 Years
6 Years
Potentially possible
Octavebytes
Octave Agent Desktop is an Omnichannel agent dashboard application for Call Center Agents. It is a feature-rich application that helps your agent handle voice and chat interactions in parallel. The ou
Developed & designed a Wallboard solution for a customer in Australia who is using AWS Amazon connect. Wallboard support both inbound and outbound KPIs. It was implemented in three weeks with back-off
The task was to integrate salesforce with amazon connect (Cloud Call Center solution). Following Goals should be achieved after integration: a) When the call comes in customer data populates on the s
Bachelors in Computer science