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Nirav M. Cloud, Microservices and IoT Solutions

My name is Nirav M. and I have over 11 years of experience in the tech industry. I specialize in the following technologies: Java, Kubernetes, Amazon ECS, CI/CD, Docker, etc.. I hold a degree in Bachelor of Engineering (BEng), High school degree. Some of the notable projects I’ve worked on include: Splynx API Integration for AI Voice Assistant (ISP Automation), Genie Dial – AI Voice Agent Automation for Sales & Support, Genie Dial AI Sales Agent Call to prospect, 🗓️ AI Agent for Appointment Booking, GHL Contact Agent Workflow, etc.. I am based in Ahmedabad, India. I've successfully completed 18 projects while developing at Softaims.

I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof.

The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time.

I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

Main technologies

  • Cloud, Microservices and IoT Solutions

    11 years

  • Java

    5 Years

  • Kubernetes

    6 Years

  • Amazon ECS

    1 Year

Additional skills

  • Java
  • Kubernetes
  • Amazon ECS
  • CI/CD
  • Docker
  • Spring Boot
  • Microservice
  • AWS Lambda
  • MQTT
  • Hibernate
  • Apache Flink
  • Apache Kafka
  • Internet of Things Solutions Design
  • HAProxy
  • Amazon API Gateway

Direct hire

Potentially possible

Previous Company

Amazon India

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Experience Highlights

Splynx API Integration for AI Voice Assistant (ISP Automation)

Developed a fully automated backend integration for an AI Voice Assistant to support Tier 0 and Tier 1 customer support operations for an internet service provider (ISP) across Mississippi, Arkansas, and Louisiana. The workflow was built using n8n to connect with Splynx, a telecom billing and network management system. The system processes user queries via phone number, checks multiple customer and system health statuses, and delivers a conversational summary to the AI agent (powered by GPT-4o).

Genie Dial – AI Voice Agent Automation for Sales & Support

Genie Dial is a powerful AI-driven voice automation system designed to transform how businesses handle phone interactions — from recruitment calls and appointment scheduling to lead qualification and customer support. Our intelligent voice agent handles thousands of calls simultaneously, speaks in natural, human-like voices, and integrates seamlessly with CRMs like GoHighLevel, Salesforce, and Odoo. Whether you’re a startup or an enterprise, Genie Dial automates your conversations and helps scale your business without increasing human effort.

Genie Dial AI Sales Agent Call to prospect

This portfolio showcases the Genie Dial AI Call Tagging Workflow, designed to streamline call tagging and lead management for enhanced customer engagement and follow-up. The workflow leverages n8n's automation capabilities to dynamically tag calls based on interaction outcomes, follow-up requirements, and lead status.

🗓️ AI Agent for Appointment Booking

This n8n workflow is designed to streamline the process of scheduling appointments. It integrates seamlessly with Google Calendar and dynamically updates schedules based on real-time data. The workflow is triggered via an inbound webhook, processes the appointment request, checks for availability, and schedules the meeting on the Google Calendar. and using twilio API it will give reminder call and send SMS notification.

GHL Contact Agent Workflow

This workflow is designed to seamlessly sync contacts between GoHighLevel (GHL) and GenieDial, enabling real-time updates and automated synchronization of lead information. It includes webhook triggers for creating, updating, and managing contact details across both platforms.

Education

  • Vishwakarma Govt. Eng. College

    Bachelor of Engineering (BEng) in Computer science

    2008-01-01-2012-01-01

  • Amrit Vidhyalaya

    High school degree in Science

    2006-01-01-2008-01-01

Languages

  • English
  • Hindi

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