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Richard P. Cloud, Frontend and Infrastructure Management

My name is Richard P. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Azure, IT Infrastructure, Cloud Computing, Amazon EC2, React, etc.. I hold a degree in Bachelor's degree, . Some of the notable projects I’ve worked on include: AI-Powered Ticket & Document Intelligence for MSPs. I am based in Noveleta, Philippines. I've successfully completed 1 projects while developing at Softaims.

I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise.

I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful.

I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

Main technologies

  • Cloud, Frontend and Infrastructure Management

    3 years

  • Azure

    2 Years

  • IT Infrastructure

    2 Years

  • Cloud Computing

    2 Years

Additional skills

  • Azure
  • IT Infrastructure
  • Cloud Computing
  • Amazon EC2
  • React
  • Docker
  • Infrastructure Management
  • Kubernetes
  • Big Data
  • Amazon Web Services
  • Infrastructure as Code
  • Office 365
  • React Native
  • Nextjs

Direct hire

Potentially possible

Previous Company

AMAZON Web Services Philippines

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Experience Highlights

AI-Powered Ticket & Document Intelligence for MSPs

Built a RAG AI system that unified ConnectWise tickets, ITGlue docs, and SharePoint files into a searchable interface. Used MS Graph `sharedWithMe` to ingest shared docs via a service account for near real-time indexing into Azure AI Search. Integrated OpenAI GPT-4 to enable Slack-based natural language queries. Delivered company-wide access without per-user AI licenses, improving technician efficiency and reducing costs.

Education

  • San Sebastian College-Recoletos de Cavite

    Bachelor's degree in Business Administration

    1990-01-01-1994-01-01

  • San Sebastian College - Recoletos

    in

Languages

  • English

Personal Accounts