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Mahmoud M. AI, Machine Learning and Natural Language Processing

My name is Mahmoud M. and I have over 1 years of experience in the tech industry. I specialize in the following technologies: ChatGPT, OpenAI API, Retrieval Augmented Generation, Machine Learning, Classification, etc.. I hold a degree in Bachelor of Science (BS). Some of the notable projects I’ve worked on include: n8n voice agent, Automated Timesheet Generator with Gmail, Calendar to Google Sheets, n8n Automated Customer Support & Order Invoicing System, n8n Automated RAG system, RAG Legal Chatbot, etc.. I am based in Cairo, Egypt. I've successfully completed 13 projects while developing at Softaims.

My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision.

Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit.

I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

Main technologies

  • AI, Machine Learning and Natural Language Processing

    1 year

  • ChatGPT

    1 Year

  • OpenAI API

    1 Year

  • Retrieval Augmented Generation

    1 Year

Additional skills

  • ChatGPT
  • OpenAI API
  • Retrieval Augmented Generation
  • Machine Learning
  • Classification
  • Convolutional Neural Network
  • Large Language Model
  • Natural Language Processing
  • Computer Vision
  • Deep Learning
  • Deep Learning Framework
  • Data Cleaning
  • Data Visualization
  • Chatbot
  • LLM

Direct hire

Potentially possible

Previous Company

IBM Egypt

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Experience Highlights

n8n voice agent

The client was struggling with high support costs and slow response times due to manual handling of customer calls. I built a fully automated Voice AI Agent powered by GPT-4, which handles customer queries and lead qualification over the phone in real time. I used: - Pinecone for vector-based memory and contextual understanding - ElevenLabs for lifelike voice generation - Whisper for speech-to-text transcription - n8n to orchestrate the entire pipeline and log conversations As a result - The client reduced support costs - Improved call handling speed - boosted lead conversion rates

Automated Timesheet Generator with Gmail, Calendar to Google Sheets

Stop losing valuable billable hours to manual time tracking. AutoTimesheet Pro leverages AI to automatically gather your emails, meetings activity, then generates a clear timesheet directly in Google Sheets. Ideal for developers, consultants, agencies, and remote teams.

n8n Automated Customer Support & Order Invoicing System

The client was hiring a team to manage orders and queries from WhatsApp and Facebook, causing delays and missed orders. I built an automated n8n system that take orders, cancel orders, listens to messages, classifies them, fetches data, auto-generates PDF invoices, and replies instantly. no manual work needed. Results: – Instant responses – 90% less manual workload – Invoices sent in seconds – Scalable, consistent support across channels

n8n Automated RAG system

The client was struggling with inconsistent answers, rising LLM costs, and slow updates to their knowledge base. Their support agents had to manually feed context from google sheets into the system, and document changes took days to reflect. I implemented a fully automated RAG pipeline using n8n, handling ingestion, embedding, retrieval, and scheduled updates. Caching and confidence filtering cut hallucinations, while automation eliminated manual overhead. Results: - 80% faster responses - 70% lower LLM costs - Doc updates in under 15 minutes

RAG Legal Chatbot

This is a legal RAG chatbot designed to meet the firm's requirements by answering queries with high accuracy using the GPT-4 model.

Education

  • London South Bank University

    Bachelor of Science (BS) in Computer engineering

    2022-01-01-2027-01-01

Languages

  • Arabic
  • English

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