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Schedule Interview NowMy name is Owais S. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: Python, Django, Hugging Face, Machine Learning, Generative AI, etc.. I hold a degree in Bachelor of Science in Information Technology. Some of the notable projects I’ve worked on include: AI Voice Customer Support Agent, AI Contract & Invoice Intelligence, Voice Appointment Booking, AI Sales Assistant SaaS, E-commerce Automation Suite, etc.. I am based in Hyderabad, Pakistan. I've successfully completed 14 projects while developing at Softaims.
My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision.
Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit.
I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.
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Techlogix
Developed a natural voice customer support agent using ElevenLabs voice synthesis, Twilio telephony, and OpenAI Whisper for speech-to-text. The system handled 80% of customer inquiries autonomously, reducing wait times and improving service availability. With real-time speech recognition, human-like voice output, and intelligent routing, this solution achieved 95% accuracy in handling support calls while ensuring smooth escalation for complex cases.
Developed Aviara Connect, an AI-powered platform that automates contract and invoice intelligence for enterprises. The system centralizes vendor contracts, quotes, and invoices, using AI agents to validate compliance in real time. Vendors can submit invoices directly from contracts, while automated workflows reduce errors, accelerate audits, and minimize compliance risks. The platform also includes intelligent contract drafting in a corporate tone and real-time alerts to ensure smooth operations.
Developed an AI-powered voice appointment booking system using ElevenLabs voice synthesis, Twilio telephony, and Google Calendar integration. Users can schedule, reschedule, or cancel appointments through natural voice conversations. The system automatically syncs with calendars, sends reminders, and ensures real-time updates. With 92% accuracy in handling scheduling requests, it significantly reduced missed appointments and improved customer convenience.
Developed a custom AI-powered Sales Assistant SaaS that enhances sales performance through real-time transcription, AI-driven coaching, and sentiment analysis. The platform helps sales teams improve communication, identify opportunities, and adapt strategies instantly. By integrating conversational intelligence with coaching workflows, it increased efficiency by 75%, empowering sales reps to close deals faster and improve customer satisfaction.
Developed an E-commerce Automation Suite using n8n workflows to streamline Shopify and WooCommerce operations. The solution integrated multiple APIs, automated order processing, inventory sync, customer notifications, and reporting. By reducing manual tasks and errors, it improved efficiency by 88%, enabling faster fulfillment and better customer experiences. Designed for scalability, this suite ensured seamless automation across payment, CRM, and marketing tools.
Bachelor of Science in Information Technology in Computer science
2018-01-01-2022-01-01