Shopify & Shipbob Support

Role Overview You will oversee day-to-day order flow, inventory accuracy, and fulfillment performance between Shopify and ShipBob. Your goal is to eliminate shipping delays, prevent stockouts, resolve exception queues, and ensure a smooth post-purchase experience for customers.

Key Responsibilities

Monitor daily fulfillment workflows, unfulfilled orders, and shipping exceptions inside the ShipBob dashboard. Track and investigate shipping delays, lost packages, and Returned-to-Sender (RTS) shipments. File, manage, and follow up on shipping/fulfillment claims with ShipBob support. Coordinate Warehouse Receiving Orders (WROs), inbound shipments, and multi-hub inventory transfers. Maintain and monitor the data sync between Shopify (orders, variants, SKUs, customer shipping addresses) and the ShipBob dashboard. Required Qualifications & Skills Platform Experience: Hands-on experience working directly inside ShipBob (not just viewing basic tracking info) and Shopify admin. Communication: Clear written and verbal English for coordinating with warehouse staff, support reps, and internal teams.