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What support options are available for Shopify users?

The question is about shopify

Answer

Shopify offers a range of support options to assist users with their online stores. 24/7 customer support is available via live chat, email, and phone, providing assistance with technical issues and general inquiries. Shopify also has an extensive Help Center with articles, guides, and tutorials covering various topics. The Shopify Community Forum allows users to connect and share knowledge. Additionally, Shopify Experts are available for hire, offering professional services such as store setup, design, and marketing.

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Profile of M Samee H., Full Stack Developer at Softaims
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M Samee H., Full Stack Developer at Softaims

M Samee H.

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  • M Samee H.
    Timezone
    UTC+10:00
  • M Samee H.
    Country
    Australia
  • M Samee H.
    Member since
    Softaims Member Since 2020
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My name is M Samee H. and I have over 5 years years of experience in the tech industry. I specialize in the following technologies: React, Flutter, PHP, Android, iOS Development, etc.. I hold a degree in Master of Computer Applications (MCA). Some of the notable projects I’ve worked on include: Pickup App, AInvest: AI Stock Investing, Cosmolex, Owner.com, Easy XDI, etc.. I am based in Bankstown, Australia. I've successfully completed 13 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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  • Experience5 years
  • AvailabilityFull-time
Profile of Elina S., Data Scientist at Softaims
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Elina S., Data Scientist at Softaims

Elina S.

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  • Elina S.
    Timezone
    UTC+04:00
  • Elina S.
    Country
    Armenia
  • Elina S.
    Member since
    Softaims Member Since 2019
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My name is Elina S. and I have over 6 years years of experience in the tech industry. I specialize in the following technologies: Shopify, JavaScript, HTML5, CSS 3, SCSS, etc.. I hold a degree in Bachelor's degree, , Other, Other. Some of the notable projects I’ve worked on include: ZANGI, Join To Hire, Webb Fontaine, Webb Fontaine, Dermolife Global, etc.. I am based in Yerevan, Armenia. I've successfully completed 7 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I’m motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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  • Experience6 years
  • AvailabilityFull-time
Profile of Haroon R., Full Stack Developer at Softaims
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Haroon R., Full Stack Developer at Softaims

Haroon R.

shopify

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  • Haroon R.
    Timezone
    UTC-07:00
  • Haroon R.
    Country
    United States
  • Haroon R.
    Member since
    Softaims Member Since 2017
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My name is Haroon R. and I have over 8 years years of experience in the tech industry. I specialize in the following technologies: Java, Angular, Salesforce, Ecommerce Website Development, MySQL Programming, etc.. I hold a degree in Master of Computer Applications (M.C.A.). Some of the notable projects I’ve worked on include: MVMT Watch, Real Estate, Customer Feedback and Review Management Industry, Restaurants & Cafe services, The children's clothing and accessories industry, etc.. I am based in Piscataway, United States. I've successfully completed 10 projects while developing at Softaims. I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last. My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims. Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today’s highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

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  • Experience8 years
  • AvailabilityFull-time
Profile of Mirza Sami B., Frontend Developer at Softaims
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Mirza Sami B., Frontend Developer at Softaims

Mirza Sami B.

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  • Mirza Sami B.
    Timezone
    UTC-05:00
  • Mirza Sami B.
    Country
    United States
  • Mirza Sami B.
    Member since
    Softaims Member Since 2017
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My name is Mirza Sami B. and I have over 8 years years of experience in the tech industry. I specialize in the following technologies: Bootstrap, Shopify, Agile Software Development, Bubble.io, Flutter, etc.. I hold a degree in Bachelor of Computer Science (BCompSc). Some of the notable projects I’ve worked on include: AI Email Auto-Reply System with n8n — Built to Save Time & Sanity!, RHS Wellness – Premium Natural Health Supplements, Dawood Super Store – Your Everyday Grocery Destination, Libaas By RM - Built On Shopify, Yelo – Pakistan’s Local Business Discovery & Review Platform, etc.. I am based in Mount Prospect, United States. I've successfully completed 15 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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  • Experience8 years
  • AvailabilityFull-time
Profile of Gabriel Patricio K., Data Scientist at Softaims
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Gabriel Patricio K., Data Scientist at Softaims

Gabriel Patricio K.

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  • Gabriel Patricio K.
    Timezone
    UTC-03:00
  • Gabriel Patricio K.
    Country
    Argentina
  • Gabriel Patricio K.
    Member since
    Softaims Member Since 2022
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My name is Gabriel Patricio K. and I have over 3 years years of experience in the tech industry. I specialize in the following technologies: Shopify, Set Up Shopify Site, Shopify Development, Shopify Website Redesign, Shopify Templates, etc.. I hold a degree in Bachelor's degree, Bachelor's degree. Some of the notable projects I’ve worked on include: Learn To Read Hub, Dropshipping config, UI enhancements., Go to Logo, various tasks, Ecommerce Developers, Festivalia, Rise Gardens. I am based in Tornquist, Argentina. I've successfully completed 5 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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  • Experience3 years
  • AvailabilityFull-time
Profile of Mehedi H., Full Stack Developer at Softaims
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Mehedi H., Full Stack Developer at Softaims

Mehedi H.

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  • Mehedi H.
    Timezone
    UTC+06:00
  • Mehedi H.
    Country
    Bangladesh
  • Mehedi H.
    Member since
    Softaims Member Since 2022
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My name is Mehedi H. and I have over 3 years years of experience in the tech industry. I specialize in the following technologies: Page Speed Optimization, WordPress, Shopify, React, AJAX, etc.. I hold a degree in High school degree. Some of the notable projects I’ve worked on include: Woo-commerce shop development for a clothing brand, E-Commerce Website for Global Tech Part, MybizVI business formation website, GAPC woocommerce store development, Optimize WordPress Website Speed, etc.. I am based in Rajshahi, Bangladesh. I've successfully completed 13 projects while developing at Softaims. I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms. Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth. I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

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  • Experience3 years
  • AvailabilityFull-time
Profile of Andrew L., Data Scientist at Softaims
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Andrew L., Data Scientist at Softaims

Andrew L.

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  • Andrew L.
    Timezone
    UTC-07:00
  • Andrew L.
    Country
    United States
  • Andrew L.
    Member since
    Softaims Member Since 2023
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My name is Andrew L. and I have over 2 years years of experience in the tech industry. I specialize in the following technologies: WordPress, Shopify, HTML, CSS, Marketing, etc.. I hold a degree in Bachelor of Science (BS). Some of the notable projects I’ve worked on include: Oticon Welcome Email Automation (SFMC), Kia Motors Email Project (SFMC), Volkswagen Email Project (SFMC). I am based in Plymouth, United States. I've successfully completed 3 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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  • Experience2 years
  • AvailabilityFull-time
Profile of Rashed U., Data Scientist at Softaims
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Rashed U., Data Scientist at Softaims

Rashed U.

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  • Rashed U.
    Timezone
    UTC+08:00
  • Rashed U.
    Country
    Malaysia
  • Rashed U.
    Member since
    Softaims Member Since 2012
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My name is Rashed U. and I have over 13 years years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Templates, API Integration, Shopify Theme, Dropshipping, etc.. I hold a degree in Bachelor of Science (BS), Master of Science (MS). Some of the notable projects I’ve worked on include: Shopify development, Shopify Website, bankrollcoffee.com Shopify dynamic custom page, Henri Lepore Dezert, Third Eye Collective, etc.. I am based in Kajang, Malaysia. I've successfully completed 39 projects while developing at Softaims. I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve. My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules. I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.

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  • Experience13 years
  • AvailabilityFull-time
Profile of Vitalii V., Full Stack Developer at Softaims
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Vitalii V., Full Stack Developer at Softaims

Vitalii V.

shopify

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  • Vitalii V.
    Timezone
    UTC+03:00
  • Vitalii V.
    Country
    Ukraine
  • Vitalii V.
    Member since
    Softaims Member Since 2012
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My name is Vitalii V. and I have over 13 years years of experience in the tech industry. I specialize in the following technologies: CSS, JavaScript, WordPress, Sass, SQL, etc.. I hold a degree in . Some of the notable projects I’ve worked on include: Agile Forum - landing, Online games website, Real Estate site markup, Sportshake site markup, Food blog. I am based in Kharkiv, Ukraine. I've successfully completed 5 projects while developing at Softaims. I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers. I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined. My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

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  • Experience13 years
  • AvailabilityFull-time
Profile of Andrew P., Full Stack Developer at Softaims
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Andrew P., Full Stack Developer at Softaims

Andrew P.

shopify

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  • Andrew P.
    Timezone
    UTC-09:00
  • Andrew P.
    Country
    United States
  • Andrew P.
    Member since
    Softaims Member Since 2025
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My name is Andrew P. and I have over 2 years years of experience in the tech industry. I specialize in the following technologies: UI/UX Prototyping, Figma, Web Design, Mobile App Design, WordPress Website Design, etc.. I hold a degree in Bachelor of Computer Science (BCompSc), Master of Computer Science (MSCS). Some of the notable projects I’ve worked on include: Evosonic, Dr. Sumeet – WordPress with Hello Elementor, Antares Pro – WordPress with Elementor, The Empire Realtors – WordPress with Astra & Elementor, Avance Media – Wix, etc.. I am based in Queens County, United States. I've successfully completed 6 projects while developing at Softaims. My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision. Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit. I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

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  • Experience2 years
  • AvailabilityFull-time

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Working with Softaims allowed us to quickly onboard highly skilled engineers who integrated seamlessly with our team. The experience was smooth and the results exceeded our expectations.

The Softaims platform gave us access to developers who immediately added value. Their expertise and professionalism made the entire process seamless.

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