What support options are available for Shopify users?

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Raymond Matthew D.

shopify

Verified Expert in Engineering

UTC+08:00

Philippines

Dasmarinas City

Member Since 2015

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My name is Raymond Matthew D. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Plus, React, Node.js, Remix, etc.. I hold a degree in Bachelor of Science (B.S.). Some of the notable projects I've worked on include: Photo Manipulation, 3D Augmented Reality, Character Animation, Minimalist Design using only 4 colors, 3D Models, etc.. I am based in Dasmarinas City, Philippines. I've successfully completed 7 projects while developing at Softaims. I thrive on project diversity, possessing the adaptability to seamlessly transition between different technical stacks, industries, and team structures. This wide-ranging experience allows me to bring unique perspectives and proven solutions from one domain to another, significantly enhancing the problem-solving process. I quickly become proficient in new technologies as required, focusing on delivering immediate, high-quality value. At Softaims, I leverage this adaptability to ensure project continuity and success, regardless of the evolving technical landscape. My work philosophy centers on being a resilient and resourceful team member. I prioritize finding pragmatic, scalable solutions that not only meet the current needs but also provide a flexible foundation for future development and changes.

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Roshni T.

shopify

Verified Expert in Engineering

UTC+05:30

India

Amravati

Member Since 2021

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My name is Roshni T. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Ecommerce Website, Shopify, Shopify Website Design, Web Development, Shopify Theme, etc.. I hold a degree in Bachelor of Arts (BA), . Some of the notable projects I've worked on include: Design and delopment of Creative PageFly Sales Page, Desiging Restaurant Website, Website for Furniture & Home Decor, Website development, Shopify Store Help. I am based in Amravati, India. I've successfully completed 5 projects while developing at Softaims. I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last. My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims. Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today's highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

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Gaurav T.

shopify

Verified Expert in Engineering

UTC+05:30

India

Roorkee

Member Since 2019

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My name is Gaurav T. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: Shopify, PHP, WooCommerce, WordPress, CSS 3, etc.. I hold a degree in Master of Computer Applications (MCA). Some of the notable projects I've worked on include: Squarespace Website Development with Automation & Integrations, WordPress Website for Home Care Services with Online Booking, WordPress Product Personalization & Configuration System, Migrating E-commerce Store From Squarespace to Shopify, Product Configurator Tool - Shopify, etc.. I am based in Roorkee, India. I've successfully completed 20 projects while developing at Softaims. I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve. My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules. I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.

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Mr R.

shopify

Verified Expert in Engineering

UTC+05:30

India

Chandigarh

Member Since 2020

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My name is Mr R. and I have over 5 years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Website Redesign, Shopify Theme, Shopify Website Design, Shopify Development, etc.. I hold a degree in , . Some of the notable projects I've worked on include: Wix Website for a career development company for Musicians, WordPress Website for Waste & Recycling Capital Equipment Company, Card Game Elementor WordPress Website, Corporate Funds WordPress Website, Chat platform WordPress Website, etc.. I am based in Chandigarh, India. I've successfully completed 6 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Kuldeep K.

shopify

Verified Expert in Engineering

UTC+05:30

India

Chandigarh

Member Since 2022

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My name is Kuldeep K. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Development, Shopify Theme, Shopify Plus, Landing Page, etc.. I hold a degree in Master of Business Administration (MBA), Bachelor of Commerce (BCom). Some of the notable projects I've worked on include: Honestly iam, shopify website, Shopify Landing Page Design, Roadvis, True Scope Consulting, etc.. I am based in Chandigarh, India. I've successfully completed 11 projects while developing at Softaims. I thrive on project diversity, possessing the adaptability to seamlessly transition between different technical stacks, industries, and team structures. This wide-ranging experience allows me to bring unique perspectives and proven solutions from one domain to another, significantly enhancing the problem-solving process. I quickly become proficient in new technologies as required, focusing on delivering immediate, high-quality value. At Softaims, I leverage this adaptability to ensure project continuity and success, regardless of the evolving technical landscape. My work philosophy centers on being a resilient and resourceful team member. I prioritize finding pragmatic, scalable solutions that not only meet the current needs but also provide a flexible foundation for future development and changes.

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Nisha M.

shopify

Verified Expert in Engineering

UTC+05:30

India

Kolkata

Member Since 2018

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My name is Nisha M. and I have over 7 years of experience in the tech industry. I specialize in the following technologies: Marketing Automation, Shopify Theme, Front-End Development, Email Automation, Lead Management Automation, etc.. I hold a degree in . Some of the notable projects I’ve worked on include: Elevating Beauty: Crafting the Salon Vici Website, Soaring Horizons: Crafting the Skycruise Tampa Website, Exploring Routes For Sale - Where Business Meet Digital Showcase, Revitalizing Surfaces: Crafting the All Pro Soft Wash Website, Crafting Macy Tax and Accounting's Informative Website, etc.. I am based in Kolkata, India. I've successfully completed 32 projects while developing at Softaims. I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last. My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims. Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today’s highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

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Divya C.

shopify

Verified Expert in Engineering

UTC+05:30

India

(Uttar Pradesh)

Member Since 2015

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My name is Divya C. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: Website Redesign, HTML5, Adobe Photoshop, Adobe Illustrator, Web Development, etc.. I hold a degree in Bachelor of Engineering (BEng). Some of the notable projects I've worked on include: Shopify Multi-Store Marketplace: Automated Vendor and Payment Hub, Custom Shopify App For Fraud Prevention, Enhancing Shopify Store Interface, Intuitive Design For Wellness Website - Figma, Website Migration - Wordpress to Webflow, etc.. I am based in (Uttar Pradesh), India. I've successfully completed 19 projects while developing at Softaims. I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms. Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth. I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

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Rahul K.

shopify

Verified Expert in Engineering

UTC+05:30

India

Patiala

Member Since 2019

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My name is Rahul K. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: Shopify Templates, Shopify Theme, Shopify, Website Redesign, Web Design, etc.. I hold a degree in Bachelor of Technology (BTech), . Some of the notable projects I've worked on include: Shopify + GemPages Designer for Supplement (Figma to Shopify), Shopify Liquid Code, Professional Shopify Design & UX Enhancements, Shopify Car Parts Website, Shopify Brew Shop, etc.. I am based in Patiala, India. I've successfully completed 79 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Priyanka K.

shopify

Verified Expert in Engineering

UTC+05:30

India

Bhabua

Member Since 2021

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My name is Priyanka K. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Shopify, WooCommerce, WordPress, Shopify Theme, Theme Development, etc.. I hold a degree in Bachelor of Technology (BTech). Some of the notable projects I've worked on include: WordPress customization, Public Desire, Asmoke's Customization, Nourish Kitchen, Grade leap, etc.. I am based in Bhabua, India. I've successfully completed 7 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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Ankush K.

shopify

Verified Expert in Engineering

UTC (Coordinated Universal Time)

India

Mohali

Member Since 2014

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My name is Ankush K. and I have over 11 years of experience in the tech industry. I specialize in the following technologies: Web Design, WordPress, Front-End Development, Ecommerce Website, Ecommerce Store Setup, etc.. I hold a degree in Master of Computer Applications (MCA), Bachelor of Technology (BTech). Some of the notable projects I've worked on include: Product Detail Page Redesign, TSCK : Scientific center and live events booking website, Shopify 4DFitness – Premium Home Gym Equipment for Australians, MijnBoxspring - Premium Boxsprings Direct from the Manufacturer, Plumeo Easy And Fun Learning Education Solutions Store, etc.. I am based in Mohali, India. I've successfully completed 50 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.