What support options are available for Shopify users?

The question is about shopify

Answer

Shopify offers a range of support options to assist users with their online stores. 24/7 customer support is available via live chat, email, and phone, providing assistance with technical issues and general inquiries. Shopify also has an extensive Help Center with articles, guides, and tutorials covering various topics. The Shopify Community Forum allows users to connect and share knowledge. Additionally, Shopify Experts are available for hire, offering professional services such as store setup, design, and marketing.

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Profile of Mohammad Asif H., Junior Software Engineer - Ecommerce, Web Design and Shopify Platforms at Softaims
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Softaims
Mohammad Asif H., Junior Software Engineer - Ecommerce, Web Design and Shopify Platforms at Softaims

Mohammad Asif H.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+05:00UTC+05:00
Country: BangladeshBangladesh
Dhaka
Mohammad Asif H. | SoftaimsMember Since 2024
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ShopifyShopify PlusShopify Website DesignShopify DevelopmentSet Up Shopify SiteShopify ThemeShopify DropshippingShopify TemplatesWebflowEcommerce WebsiteEcommerce Store SetupSquarespaceFigma to Webflow Plugin

My name is Mohammad Asif H. and I have over 1 year of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Plus, Shopify Website Design, Shopify Development, Webflow, etc.. I hold a degree in Bachelor of Computer Science (BCompSc). Some of the notable projects I've worked on include: Shopify CBD Store Design & Development for CaliWeed, Webflow Medical & Wellness Website Design for Regenics, Webflow EdTech Platform Design for NovaLearns, Webflow Healthcare Website Design for Hello Doctors, Webflow Restaurant Website Design for Glided Spoon, etc.. I am based in Dhaka, Bangladesh. I've successfully completed 60 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Experience
1 year
Availability
More than 30 hrs/week
Hourly Rate
$25
Rating
Previous Company
Web Innovators
Profile of Mehdi H., Software Engineer - Ecommerce, Shopify and Project Management at Softaims
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Softaims
Mehdi H., Software Engineer - Ecommerce, Shopify and Project Management at Softaims

Mehdi H.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+06:00UTC+06:00
Country: BangladeshBangladesh
Dhaka
Mehdi H. | SoftaimsMember Since 2022
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Shopify DropshippingShopify Website DesignShopify MarketingEcommerceEcommerce Store SetupEcommerce MarketingManage Ecommerce SiteSales FunnelSales Funnel CopywritingStore ManagementProject ManagementMedia BuyingFacebook Ads ManagerAdministrative SupportVirtual Assistance

My name is Mehdi H. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Ecommerce, Ecommerce Store Setup, Ecommerce Marketing, Manage Ecommerce Site, Shopify Dropshipping, etc.. I hold a degree in Bachelor's degree. Some of the notable projects I've worked on include: High-Converting Shopify Store Designs for 7-Figure Brands, Sales Funnel for AlignWell Socks, Shopify Store Management & eCommerce Operations (Full Stack Support), High-Conversion E-commerce Funnel Strategist: CRO & Upsell Strategy, E-commerce Sales Funnel Strategist: CRO & AOV Optimization Expert, etc.. I am based in Dhaka, Bangladesh. I've successfully completed 10 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Experience
4 years
Availability
More than 30 hrs/week
Hourly Rate
$25
Rating
Previous Company
Ecom Impactor LLC
Profile of Amzad H., Senior Software Engineer - Ecommerce, Shopify and Web Development at Softaims
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Softaims
Amzad H., Senior Software Engineer - Ecommerce, Shopify and Web Development at Softaims

Amzad H.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+06:00UTC+06:00
Country: BangladeshBangladesh
Chattogram
Amzad H. | SoftaimsMember Since 2020
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Shopify DevelopmentShopify Website DesignShopify Website RedesignShopify TemplatesShopify DropshippingShopify MarketingSet Up Shopify SiteShopify ThemeShopify SEOSearch Engine OptimizationSEO Setup & ConfigurationEcommerce Store SetupEcommerce Website DevelopmentEcommerce WebsiteEcommerce

My name is Amzad H. and I have over 5 years of experience in the tech industry. I specialize in the following technologies: Shopify Development, Shopify Website Design, Shopify Website Redesign, Shopify Templates, Shopify Dropshipping, etc.. I hold a degree in , Bachelor of Science (BS), . Some of the notable projects I've worked on include: Shopify Dropshipping Store Development & Branding Solutions, Custom Shopify Store Development for Automotive Performance Parts, Fhopify, Shopify Store Development With Prestige Theme, Redesign Shopify Website with Custom Sliders and a Booking System, etc.. I am based in Chattogram, Bangladesh. I've successfully completed 10 projects while developing at Softaims. I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms. Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth. I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

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Experience
5 years
Availability
As Needed - Open to Offers
Hourly Rate
$25
Rating
Previous Company
Fhopify a part of Friends2a Technology
Profile of Syed H., Senior Frontend Engineer - Shopify, UX/UI Design and Ecommerce Platforms at Softaims
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Softaims
Syed H., Senior Frontend Engineer - Shopify, UX/UI Design and Ecommerce Platforms at Softaims

Syed H.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+03:00UTC+03:00
Country: GermanyGermany
Maierhof bei Weiden i.d.OPf.
Syed H. | SoftaimsMember Since 2020
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ShopifyShopify Website DesignEcommerce WebsiteWebsiteUser Experience DesignConversion Rate OptimizationUX & UI DesignLanding Page OptimizationEcommerce Storefront DesignWebsite RedesignFigmaCustom Web DesignUser Interface DesignFacebook Ads ManagerDigital Marketing

My name is Syed H. and I have over 5 years of experience in the tech industry. I specialize in the following technologies: Shopify, Ecommerce Website, Website, User Experience Design, Conversion Rate Optimization, etc.. I hold a degree in Bachelor of Business Administration (BBA). Some of the notable projects I've worked on include: Conversion Rate Optimization for Prioritiess, Landing Page Design for DTC Brand - Nextgear, Ad Creatives For 8 Figures Brand, Facebook ad campaign with a ROAS of 5x, Case Study for DTC Brand - Manteiro, etc.. I am based in Maierhof bei Weiden i.d.OPf., Germany. I've successfully completed 12 projects while developing at Softaims. I am a dedicated innovator who constantly explores and integrates emerging technologies to give projects a competitive edge. I possess a forward-thinking mindset, always evaluating new tools and methodologies to optimize development workflows and enhance application capabilities. Staying ahead of the curve is my default setting. At Softaims, I apply this innovative spirit to solve legacy system challenges and build greenfield solutions that define new industry standards. My commitment is to deliver cutting-edge solutions that are both reliable and groundbreaking. My professional drive is fueled by a desire to automate, optimize, and create highly efficient processes. I thrive in dynamic environments where my ability to quickly master and deploy new skills directly impacts project delivery and client satisfaction.

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Experience
5 years
Availability
As Needed - Open to Offers
Hourly Rate
$25
Rating
Previous Company
Sckivar
Profile of Preeti K., Lead Frontend Engineer - Web Design, Shopify and Responsive Platforms at Softaims
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Softaims
Preeti K., Lead Frontend Engineer - Web Design, Shopify and Responsive Platforms at Softaims

Preeti K.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC-07:00UTC-07:00
Country: United StatesUnited States
Santa Barbara
Preeti K. | SoftaimsMember Since 2017
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ShopifyShopify DevelopmentShopify Website RedesignSquarespaceFigmaHTML5CSS 3Responsive DesignWordPressFigma to Webflow PluginResponsive Design TestingWordPress Website

My name is Preeti K. and I have over 8 years of experience in the tech industry. I specialize in the following technologies: Squarespace, Figma, HTML5, CSS 3, Responsive Design, etc.. I hold a degree in Bachelor of Engineering (BEng). Some of the notable projects I've worked on include: Squarespace Afrolation Forum site, Yoga Studio Squarespace website, Squarespace website for British design & engineering studio, Squarespace hotel + restaurant + spa website, Figma to WordPress (Elementor) Conversion, etc.. I am based in Santa Barbara, United States. I've successfully completed 17 projects while developing at Softaims. I thrive on project diversity, possessing the adaptability to seamlessly transition between different technical stacks, industries, and team structures. This wide-ranging experience allows me to bring unique perspectives and proven solutions from one domain to another, significantly enhancing the problem-solving process. I quickly become proficient in new technologies as required, focusing on delivering immediate, high-quality value. At Softaims, I leverage this adaptability to ensure project continuity and success, regardless of the evolving technical landscape. My work philosophy centers on being a resilient and resourceful team member. I prioritize finding pragmatic, scalable solutions that not only meet the current needs but also provide a flexible foundation for future development and changes.

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Experience
8 years
Availability
As Needed - Open to Offers
Hourly Rate
$25.78
Rating
Previous Company
Suffescom Solution Pvt Ltd
Profile of Bashar A., Software Engineer - Backend, Web and Shopify Platforms at Softaims
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Softaims
Bashar A., Software Engineer - Backend, Web and Shopify Platforms at Softaims

Bashar A.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: South AfricaSouth Africa
Bloemfontein
Bashar A. | SoftaimsMember Since 2022
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ShopifyShopify AppsShopify ThemeShopify TemplatesShopify DevelopmentShopify PlusCustom AppRemixNodeJS FrameworkNode.jsJavaScriptReactAPI IntegrationScriptingWeb Scraping

My name is Bashar A. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Shopify, Custom App, Shopify Apps, Shopify Theme, Shopify Templates, etc.. I hold a degree in Bachelor of Engineering (BEng). Some of the notable projects I've worked on include: Store Toolkit, Jalvi & Co., Marc Gebauer, JSON to CSV, Winslow Style. I am based in Bloemfontein, South Africa. I've successfully completed 5 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Experience
3 years
Availability
As Needed - Open to Offers
Hourly Rate
$47
Rating
Previous Company
freealancer.com/u/bashrj
Profile of Rron Z., Software Engineer - Backend, Cloud and Shopify Platforms at Softaims
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Softaims
Rron Z., Software Engineer - Backend, Cloud and Shopify Platforms at Softaims

Rron Z.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: AlbaniaAlbania
Tirana
Rron Z. | SoftaimsMember Since 2021
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Shopify AppsShopify DevelopmentExpressJSNode.jsJavaScriptMongoDBGoogle Cloud

My name is Rron Z. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: ExpressJS, node.js, JavaScript, MongoDB, Shopify Apps, etc.. I hold a degree in . Some of the notable projects I’ve worked on include: Formify, Docweingart, Blackroll. I am based in Tirana, Albania. I've successfully completed 3 projects while developing at Softaims. I thrive on project diversity, possessing the adaptability to seamlessly transition between different technical stacks, industries, and team structures. This wide-ranging experience allows me to bring unique perspectives and proven solutions from one domain to another, significantly enhancing the problem-solving process. I quickly become proficient in new technologies as required, focusing on delivering immediate, high-quality value. At Softaims, I leverage this adaptability to ensure project continuity and success, regardless of the evolving technical landscape. My work philosophy centers on being a resilient and resourceful team member. I prioritize finding pragmatic, scalable solutions that not only meet the current needs but also provide a flexible foundation for future development and changes.

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Experience
4 years
Availability
Full-time
Hourly Rate
$25
Rating
Previous Company
Gogo Apps
Profile of Joy A., Junior Software Engineer - Ecommerce, Shopify and Web Development at Softaims
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Softaims
Joy A., Junior Software Engineer - Ecommerce, Shopify and Web Development at Softaims

Joy A.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+01:00UTC+01:00
Country: NigeriaNigeria
Ado-Ekiti
Joy A. | SoftaimsMember Since 2024
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ShopifyShopify DropshippingShopify SEOShopify Website DesignShopify DevelopmentShopify Website RedesignSet Up Shopify SiteDropshippingProduct ResearchProduct ListingsEcommerceEcommerce MarketingEcommerce WebsiteEcommerce Store SetupVirtual Assistance

My name is Joy A. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Dropshipping, Shopify, Product Research, Product Listings, Ecommerce, etc.. I hold a degree in Bachelor of Science (BS), Bachelor of Science (BS). Some of the notable projects I've worked on include: Shopify Website Design for Fashion, Shopify Toy Store, Shopify store for Bridal Dresses, Wig Shop - Shopify Website Design, Beauty & Skincare Shopify Store E-commerce website, etc.. I am based in Ado-Ekiti, Nigeria. I've successfully completed 52 projects while developing at Softaims. I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms. Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth. I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

Show More
Experience
2 years
Availability
As Needed - Open to Offers
Hourly Rate
$25
Rating
Previous Company
FHG
Profile of Zain J., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
Zain J., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims

Zain J.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: ItalyItaly
Messina
Zain J. | SoftaimsMember Since 2018
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ShopifyShopify TemplatesShopify PlusShopify ThemeShopify AppsShopify SEOLanding PageTheme CustomizationResponsive DesignEcommerce WebsitePayment Gateway IntegrationGoogle AnalyticsEcommerce Website DevelopmentDropshippingEcommerce SEO

My name is Zain J. and I have over 7 years of experience in the tech industry. I specialize in the following technologies: Landing Page, Theme Customization, Responsive Design, Ecommerce Website, Shopify, etc.. I hold a degree in Master of Information Technology (MIT), Master of Computer Applications (MCA), . Some of the notable projects I've worked on include: Hire Me, Shopify Developer to duplicate a website, Shopify developer need, Custom CSS website, Css work, etc.. I am based in Messina, Italy. I've successfully completed 25 projects while developing at Softaims. My expertise lies in deeply understanding and optimizing solution performance. I have a proven ability to profile systems, analyze data access methods, and implement caching strategies that dramatically reduce latency and improve responsiveness under load. I turn slow systems into high-speed performers. I focus on writing highly efficient, clean, and well-documented code that minimizes resource consumption without sacrificing functionality. This dedication to efficiency is how I contribute measurable value to Softaims' clients by reducing infrastructure costs and improving user satisfaction. I approach every project with a critical eye for potential bottlenecks, proactively designing systems that are efficient from the ground up. I am committed to delivering software that sets the standard for speed and reliability.

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Experience
7 years
Availability
As Needed - Open to Offers
Hourly Rate
$30
Rating
Previous Company
Web design Freelancer
Profile of Veronica T., Junior Frontend Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
Veronica T., Junior Frontend Engineer - Web, Ecommerce and Shopify Platforms at Softaims

Veronica T.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC-05:00UTC-05:00
Country: CanadaCanada
Scarborough Junction
Veronica T. | SoftaimsMember Since 2023
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ShopifyShopify TemplatesJavaScriptCSSEcommerce WebsiteLanding PageHTMLWeb DevelopmentBug FixTheme DevelopmentWeb DesignDesign EnhancementEcommerceTheme CustomizationWebflow

My name is Veronica T. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: JavaScript, CSS, Ecommerce Website, Landing Page, HTML, etc.. I hold a degree in . Some of the notable projects I've worked on include: Bundle & Blossom, Megan Batson Art Store, The Enigma Store, Renn Gulla Art Store, GettaMeeting Store, etc.. I am based in Scarborough Junction, Canada. I've successfully completed 6 projects while developing at Softaims. I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve. My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules. I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.

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Experience
2 years
Availability
More than 30 hrs/week
Hourly Rate
$25
Rating
Previous Company
Hatch Coding

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Working with Softaims allowed us to quickly onboard highly skilled engineers who integrated seamlessly with our team. The experience was smooth and the results exceeded our expectations.

The Softaims platform gave us access to developers who immediately added value. Their expertise and professionalism made the entire process seamless.

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