What support options are available for Shopify users?

The question is about shopify

Answer

Shopify offers a range of support options to assist users with their online stores. 24/7 customer support is available via live chat, email, and phone, providing assistance with technical issues and general inquiries. Shopify also has an extensive Help Center with articles, guides, and tutorials covering various topics. The Shopify Community Forum allows users to connect and share knowledge. Additionally, Shopify Experts are available for hire, offering professional services such as store setup, design, and marketing.

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Profile of Ewa M., Lead Frontend Engineer - Shopify, HTML and CSS Platforms at Softaims
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Softaims
Ewa M., Lead Frontend Engineer - Shopify, HTML and CSS Platforms at Softaims

Ewa M.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+01:00UTC+01:00
Country: United KingdomUnited Kingdom
Southampton
Ewa M. | SoftaimsMember Since 2016
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ShopifyShopify ThemeShopify TemplatesShopify PlusShopify DevelopmentShopify Website DesignShopify Website RedesignSet Up Shopify SiteLiquidFront-End DevelopmentConversion Rate OptimizationStore AuditWebsite AuditOnline Store Bug FixOnline Store CustomizationHTMLPhoto RetouchingJqueryCSSJavaScriptSCSSGoogle AdsKlaviyoTailwindcssFrontend

My name is Ewa M. and I have over 9 years of experience in the tech industry. I specialize in the following technologies: Shopify Theme, Liquid, Shopify Templates, Shopify, Shopify Plus, etc.. I hold a degree in Bachelor of Engineering (B.Eng.). Some of the notable projects I’ve worked on include: About:Blank - Theme Development - Shopify Plus, Macho Nacho - Full Store Design and Development, DMY STUDIOS - Shopify store enhancements, DOT STUDIO - Landing page, Ecom Noon - ecomnoon.com, etc.. I am based in Southampton, United Kingdom. I've successfully completed 13 projects while developing at Softaims. My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision. Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit. I’m committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

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Experience
9 years
Availability
Full-time
Hourly Rate
$50
Rating
Previous Company
Farfetch
Profile of Solomon O., Software Engineer - Ecommerce, Shopify and Web Development at Softaims
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Softaims
Solomon O., Software Engineer - Ecommerce, Shopify and Web Development at Softaims

Solomon O.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: GermanyGermany
Berlin
Solomon O. | SoftaimsMember Since 2021
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ShopifyShopify TemplatesShopify SEOSet Up Shopify SiteShopify Website RedesignShopify Website DesignShopify MarketingVirtual AssistanceEcommerce Website DevelopmentEmail MarketingKlaviyoEcommerce WebsiteEcommerceTheme CustomizationSales Strategy

My name is Solomon O. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Shopify Templates, Shopify SEO, Virtual Assistance, Ecommerce Website Development, Email Marketing, etc.. I hold a degree in Master's degree, Bachelor of Science (BS). Some of the notable projects I've worked on include: Shopify Expert, Shopify Expert Hubspot Google Ads - Measurement Certification badge, Help with Shopify store before launch, Shopify Expert Hubspot SEO II certification, Shopify Expert Hubspot Growth-Driven Design, etc.. I am based in Berlin, Germany. I've successfully completed 24 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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Experience
4 years
Availability
More than 30 hrs/week
Hourly Rate
$30
Rating
Previous Company
Hightech Studio Team
Profile of Rodion B., Lead Software Engineer - Ecommerce, JavaScript and Shopify Platforms at Softaims
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Softaims
Rodion B., Lead Software Engineer - Ecommerce, JavaScript and Shopify Platforms at Softaims

Rodion B.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+03:00UTC+03:00
Country: UkraineUkraine
Zaporizhzhya
Rodion B. | SoftaimsMember Since 2015
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ShopifyShopify AppsShopify PlusShopify ThemeShopify TemplatesShopify SEOShopify DropshippingShopify DevelopmentJavaScriptEcommerce Website DevelopmentCustom Ecommerce Platform DevelopmentLiquidReactEcommerce Storefront DesignConversion Rate Optimization

My name is Rodion B. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: Shopify Apps, Shopify, Shopify Plus, Shopify Theme, Shopify Templates, etc.. I hold a degree in Bachelor of Engineering (BEng), Master of Computer Applications (MCA), , . Some of the notable projects I've worked on include: Shopify public App, Shopify app - Upsell Plus, Shopify public app, Smart VA, Ecommerce, etc.. I am based in Zaporizhzhya, Ukraine. I've successfully completed 16 projects while developing at Softaims. My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision. Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit. I'm committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

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Experience
1 Year
Availability
More than 30 hrs/week
Hourly Rate
$40
Rating
Previous Company
DevIT
Profile of James L., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
James L., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims

James L.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+10:00UTC+10:00
Country: AustraliaAustralia
NSW
James L. | SoftaimsMember Since 2012
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ShopifyShopify TemplatesShopify Website DesignShopify DevelopmentShopify Website RedesignShopify ThemeShopify PlusShopify SEOConversion Rate OptimizationUX & UIWebsite RedesignLanding PageEcommerceWeb DesignCSS

My name is James L. and I have over 13 years of experience in the tech industry. I specialize in the following technologies: Shopify Templates, Shopify, Conversion Rate Optimization, Shopify Website Design, UX & UI, etc.. I hold a degree in Bachelor of Science (BS). Some of the notable projects I've worked on include: Shopify CRO & UI/UX Design - Added $725,000 in 90 Days, Shopify UX & UI Design - $3,000,000 Increase within 12 Months, Shopify UX & CRO for Supplement Brand - 102.23% Conversion Rate Boost, Shopify Web Redesign - D2C Ecommerce Ice Cream Brand in Singapore, Ecommerce Website Redesign, etc.. I am based in NSW, Australia. I've successfully completed 6 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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Experience
13 years
Availability
More than 30 hrs/week
Hourly Rate
$75
Rating
Previous Company
PlusLife Health
Profile of Oleksandr R., Lead Frontend Engineer - React, Shopify and Ecommerce Platforms at Softaims
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Softaims
Oleksandr R., Lead Frontend Engineer - React, Shopify and Ecommerce Platforms at Softaims

Oleksandr R.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: UkraineUkraine
Kiev
Oleksandr R. | SoftaimsMember Since 2016
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ShopifyShopify TemplatesShopify PlusShopify AppsShopify ThemeShopify DevelopmentShopify Website DesignShopify Website RedesignReactHTML5HTMLEcommerce WebsiteAPICustom Ecommerce StoreFigma

My name is Oleksandr R. and I have over 9 years of experience in the tech industry. I specialize in the following technologies: React, HTML5, HTML, Shopify Templates, Shopify, etc.. I hold a degree in Bachelor of Science in Information Technology. Some of the notable projects I've worked on include: Public Shopify App, Shopify Development, Shopify Development, Shopify High Fashion Development, Ecommerce development, etc.. I am based in Kiev, Ukraine. I've successfully completed 6 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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Experience
9 years
Availability
More than 30 hrs/week
Hourly Rate
$50
Rating
Previous Company
Voodoo Ecom Agency
Profile of Patrick F., Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
Patrick F., Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims

Patrick F.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+01:00UTC+01:00
Country: CroatiaCroatia
Zagreb
Patrick F. | SoftaimsMember Since 2021
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ShopifyShopify Website DesignShopify Website RedesignSet Up Shopify SiteShopify MarketingShopify DevelopmentEcommerce Site SetupEcommerce Store SetupEcommerce Storefront DesignOptimize Ecommerce SiteLanding Page DesignLanding Page OptimizationEcommerce Performance OptimizationConversion Rate OptimizationSales Funnel Copywriting

My name is Patrick F. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Shopify, Ecommerce Site Setup, Shopify Website Design, Shopify Website Redesign, Set Up Shopify Site, etc.. I hold a degree in . Some of the notable projects I've worked on include: Shopify Landing Page Redesign Boosted Sales and Revenue by 63%, $18K+ in Added Revenue from Mobile Landing Page for Sleep Supplement, Landing Page Redesign +57% Conversion Rate & $72K+ Revenue Growth, Supplement Comparison Page Redesign Boosted Clicks by 39%. I am based in Zagreb, Croatia. I've successfully completed 4 projects while developing at Softaims. I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms. Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Softaims to consistently deliver high-availability solutions that can easily adapt to exponential growth. I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

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Experience
4 years
Availability
As Needed - Open to Offers
Hourly Rate
$65
Rating
Previous Company
W Media
Profile of Yusif K., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
Yusif K., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims

Yusif K.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+04:00UTC+04:00
Country: AzerbaijanAzerbaijan
Ganja
Yusif K. | SoftaimsMember Since 2018
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ShopifyShopify TemplatesShopify DevelopmentShopify AppsShopify Website DesignSet Up Shopify SiteShopify Website RedesignShopify PlusShopify ThemeWeb DesignWeb Design PluginEcommerce WebsiteWebsite CustomizationEcommerce Website DevelopmentEcommerce Store Setup

My name is Yusif K. and I have over 7 years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Templates, Shopify Development, Web Design, Web Design Plugin, etc.. I hold a degree in Bachelor of Technology (BTech), Master's degree, . Some of the notable projects I've worked on include: ENDURE (Shopify Store Design And Development), PURE RESEARCH (Shopify website design & development), MUSHROOM COMPADRES (Shopify website design and development), JBJ (Shopify website development & design), POLAR (Shopify Store Design And Development), etc.. I am based in Ganja, Azerbaijan. I've successfully completed 23 projects while developing at Softaims. My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision. Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit. I'm committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

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Experience
7 years
Availability
As Needed - Open to Offers
Hourly Rate
$50
Rating
Previous Company
Superior Direct
Profile of Olamide O., Junior Software Engineer - Ecommerce, Shopify and Digital Marketing at Softaims
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Softaims
Olamide O., Junior Software Engineer - Ecommerce, Shopify and Digital Marketing at Softaims

Olamide O.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+01:00UTC+01:00
Country: NigeriaNigeria
Osogbo
Olamide O. | SoftaimsMember Since 2023
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Shopify MarketingShopify DropshippingShopify Website DesignShopify SEOShopify DevelopmentCopywritingEcommerceSocial Media AdvertisingSearch Engine MarketingEtsySocial Media Ad CampaignAmazonOptimize Ecommerce SiteSocial Media Content CreationGoogle Ads

My name is Olamide O. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Copywriting, Ecommerce, Social Media Advertising, Shopify Marketing, Shopify Dropshipping, etc.. I hold a degree in Master of Commerce (MCom). Some of the notable projects I've worked on include: Unlock🔓 Your Amazon FBA Success🚀/🛍️Amazon Business Service Provider, Live Sales Proof and ROI💲generated from my previous meta ads campaign, SEO Article Writing, Customized Ads Video Promotion+Branded Product Designs for posting/Ads, Online store Revamping Customization & WordPress website design, etc.. I am based in Osogbo, Nigeria. I've successfully completed 7 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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Experience
2 years
Availability
As Needed - Open to Offers
Hourly Rate
$25
Rating
Previous Company
FHG
Profile of Artem B., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims
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Softaims
Artem B., Lead Software Engineer - Web, Ecommerce and Shopify Platforms at Softaims

Artem B.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: UkraineUkraine
Dimitrov
Artem B. | SoftaimsMember Since 2014
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ShopifyShopify AppsShopify ThemeShopify TemplatesWeb DesignEcommerce WebsitePHPCSSJavaScriptNode.jsWordPressHTMLWeb DevelopmentCSS 3React

My name is Artem B. and I have over 11 years of experience in the tech industry. I specialize in the following technologies: Shopify, Shopify Apps, Shopify Theme, Web Design, Ecommerce Website, etc.. I hold a degree in Master's. Some of the notable projects I've worked on include: Shopify app - Aftersell, Shopify developer, Shopify developer, Wordpress website, Real Chems, etc.. I am based in Dimitrov, Ukraine. I've successfully completed 31 projects while developing at Softaims. My passion is building solutions that are not only technically sound but also deliver an exceptional user experience (UX). I constantly advocate for user-centered design principles, ensuring that the final product is intuitive, accessible, and solves real user problems effectively. I bridge the gap between technical possibilities and the overall product vision. Working within the Softaims team, I contribute by bringing a perspective that integrates business goals with technical constraints, resulting in solutions that are both practical and innovative. I have a strong track record of rapidly prototyping and iterating based on feedback to drive optimal solution fit. I'm committed to contributing to a positive and collaborative team environment, sharing knowledge, and helping colleagues grow their skills, all while pushing the boundaries of what's possible in solution development.

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Experience
11 years
Availability
More than 30 hrs/week
Hourly Rate
$35
Rating
Previous Company
Top-rated Plus Shopify developer
Profile of Rron Z., Software Engineer - Backend, Cloud and Shopify Platforms at Softaims
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Softaims
Rron Z., Software Engineer - Backend, Cloud and Shopify Platforms at Softaims

Rron Z.

shopify

Verified BadgeVerified Expert in Engineering
Timezone: UTC+02:00UTC+02:00
Country: AlbaniaAlbania
Tirana
Rron Z. | SoftaimsMember Since 2021
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Shopify AppsShopify DevelopmentExpressJSNode.jsJavaScriptMongoDBGoogle Cloud

My name is Rron Z. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: ExpressJS, node.js, JavaScript, MongoDB, Shopify Apps, etc.. I hold a degree in . Some of the notable projects I’ve worked on include: Formify, Docweingart, Blackroll. I am based in Tirana, Albania. I've successfully completed 3 projects while developing at Softaims. I thrive on project diversity, possessing the adaptability to seamlessly transition between different technical stacks, industries, and team structures. This wide-ranging experience allows me to bring unique perspectives and proven solutions from one domain to another, significantly enhancing the problem-solving process. I quickly become proficient in new technologies as required, focusing on delivering immediate, high-quality value. At Softaims, I leverage this adaptability to ensure project continuity and success, regardless of the evolving technical landscape. My work philosophy centers on being a resilient and resourceful team member. I prioritize finding pragmatic, scalable solutions that not only meet the current needs but also provide a flexible foundation for future development and changes.

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Experience
4 years
Availability
Full-time
Hourly Rate
$25
Rating
Previous Company
Gogo Apps

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