How can AI chatbots be used in e-commerce?

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Answer

In e-commerce, AI chatbots enhance the shopping experience by assisting customers with product recommendations, answering queries, and streamlining the purchasing process. They can handle order tracking, provide personalized suggestions based on user behavior, and manage returns or complaints. Chatbots also engage users with promotional offers and support cross-selling and upselling strategies. By automating these interactions, businesses can improve customer satisfaction, increase sales, and reduce operational costs.

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Profile of Samina S., Junior Software Engineer - AI, Automation and General Development at Softaims
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Samina S., Junior Software Engineer - AI, Automation and General Development at Softaims

Samina S.

ai-chatbot

Verified BadgeVerified Expert in Engineering
Timezone: UTC-09:00UTC-09:00
Country: United StatesUnited States
Astoria
Samina S. | SoftaimsMember Since 2024
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AI Agent DevelopmentAI ChatbotComputer VisionAutomationMachine LearningTensorFlowDockerKubernetesPostgreSQLNatural Language ProcessingDeep LearningWeb DevelopmentLangchainGenerative AIRuby on RailsC++C#

My name is Samina S. and I have over 1 years of experience in the tech industry. I specialize in the following technologies: AI Agent Development, AI Chatbot, Computer Vision, Automation, Machine Learning, etc.. I hold a degree in Bachelor of Computer Applications. Some of the notable projects I’ve worked on include: Automatic License Plate Recognition using YOLOv8, Cold and Flu Symptom Self Assessment Chatbot, Booking app for flights, hotels and buses, Build AI Research Assistant for Weekly Trend Summaries, AAA Hockey, etc.. I am based in Astoria, United States. I've successfully completed 7 projects while developing at Softaims. I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers. I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined. My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

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1 year
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Full-time
Hourly Rate
$45
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Google
Profile of Kevin O., Junior Mobile Engineer - React Native, AI and Web Development at Softaims
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Softaims
Kevin O., Junior Mobile Engineer - React Native, AI and Web Development at Softaims

Kevin O.

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Timezone: UTC-05:00UTC-05:00
Country: United StatesUnited States
Cicero
Kevin O. | SoftaimsMember Since 2024
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React NativePythonTypeScriptMobile App DevelopmentPostgreSQLReactNext.jsAI App DevelopmentMachine LearningDockerFastAPIWeb DevelopmentAI ChatbotDeep LearningDevOpsNextjs

My name is Kevin O. and I have over 1 years of experience in the tech industry. I specialize in the following technologies: React Native, Python, TypeScript, Mobile App Development, PostgreSQL, etc.. I hold a degree in Bachelor of Computer Science (BCompSc), Master of Computer Applications (MCA). Some of the notable projects I’ve worked on include: Helpara, Resumas, Go Grocer, Zipzap Courier, Breda AI App, etc.. I am based in Cicero, United States. I've successfully completed 11 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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1 year
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Full-time
Hourly Rate
$45
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Google
Profile of Hasan J., Junior Software Engineer - AI, Automation and Chatbot Platforms at Softaims
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Softaims
Hasan J., Junior Software Engineer - AI, Automation and Chatbot Platforms at Softaims

Hasan J.

ai-chatbot

Verified BadgeVerified Expert in Engineering
Timezone: UTC-07:00UTC-07:00
Country: CanadaCanada
Toronto
Hasan J. | SoftaimsMember Since 2025
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Chatbot DevelopmentLangChainn8nAutomationLarge Language ModelRetrieval Augmented GenerationAI ChatbotChatbot IntegrationTask AutomationAI Agent DevelopmentML AutomationAI BotZapierAutomated WorkflowTwilioLLM

My name is Hasan J. and I have over 0 years of experience in the tech industry. I specialize in the following technologies: Chatbot Development, LangChain, n8n, Automation, Large Language Model, etc.. I hold a degree in Master of Computer Science (MSCS). Some of the notable projects I've worked on include: Zylo Dental - AI Appointment Scheduler, AI Chatbot & AI Automation, Real Estate Cold Caller, Ava - AI Inbound Call Agent, Social Media Automation - Ai Automation. I am based in Toronto, Canada. I've successfully completed 5 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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Experience
1 Year
Availability
As Needed - Open to Offers
Hourly Rate
$35
Previous Company
Tier75 Digital Marketing LLC
Profile of Garrett H., Software Engineer - AI, Web and General Development at Softaims
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Softaims
Garrett H., Software Engineer - AI, Web and General Development at Softaims

Garrett H.

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Timezone: UTC-06:00UTC-06:00
Country: United StatesUnited States
Dallas
Garrett H. | SoftaimsMember Since 2025
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Make.comAI ConsultingAI Agent DevelopmentBusiness Process AutomationWeb DevelopmentChatGPTOpenAI APIAI ChatbotZapiern8nQuality Assurance

My name is Garrett H. and I have over 2 years of experience in the tech industry. I specialize in the following technologies: Make.com, AI Consulting, AI Agent Development, Business Process Automation, Web Development, etc.. I hold a degree in Bachelor of Science (BS). Some of the notable projects I’ve worked on include: QuickBooks Invoice Automation Workflow Demo, N8N, N8N, Make. I am based in Dallas, United States. I've successfully completed 4 projects while developing at Softaims. I employ a methodical and structured approach to solution development, prioritizing deep domain understanding before execution. I excel at systems analysis, creating precise technical specifications, and ensuring that the final solution perfectly maps to the complex business logic it is meant to serve. My tenure at Softaims has reinforced the importance of careful planning and risk mitigation. I am skilled at breaking down massive, ambiguous problems into manageable, iterative development tasks, ensuring consistent progress and predictable delivery schedules. I strive for clarity and simplicity in both my technical outputs and my communication. I believe that the most powerful solutions are often the simplest ones, and I am committed to finding those elegant answers for our clients.

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2 years
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Full-time
Hourly Rate
$45
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Salesforce
Profile of Lukasz K., Junior Software Engineer - AI, Machine Learning and Conversational Platforms at Softaims
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Softaims
Lukasz K., Junior Software Engineer - AI, Machine Learning and Conversational Platforms at Softaims

Lukasz K.

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Timezone: UTC+02:00UTC+02:00
Country: PolandPoland
Koszalin
Lukasz K. | SoftaimsMember Since 2024
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n8nPrompt EngineeringAPILLM Prompt EngineeringOpenAI APIChatGPT PromptRetrieval Augmented GenerationGPT-4oRed Team AssessmentAI Model Training PromptAI ChatbotMachine LearningAI Agent DevelopmentAI Content CreationConversational AI

My name is Lukasz K. and I have over 1 year of experience in the tech industry. I specialize in the following technologies: n8n, Prompt Engineering, API, LLM Prompt Engineering, OpenAI API, etc.. I hold a degree in . Some of the notable projects I've worked on include: Retrieval-First RAG Knowledge Assistant (Python), AI Lead Intake Automation (Gmail, Web, Messenger, Airtable), SMS Delivery Test Harness (n8n MVP), AI Spanish Teacher (Voice Loop Agent - n8n + OpenAI + ElevenLabs), Lead Intake Automation (n8n + Gmail + Airtable + OpenRouter LLM), etc.. I am based in Koszalin, Poland. I've successfully completed 15 projects while developing at Softaims. I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers. I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined. My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

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1 year
Availability
As Needed - Open to Offers
Hourly Rate
$40
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AI Prompt Specialist / Content Strategist
Profile of Syed Mahsam A., Lead Software Engineer - AI, Cloud and Web Platforms at Softaims
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Syed Mahsam A., Lead Software Engineer - AI, Cloud and Web Platforms at Softaims

Syed Mahsam A.

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Timezone: UTC+04:00UTC+04:00
Country: United Arab EmiratesUnited Arab Emirates
Dubai
Syed Mahsam A. | SoftaimsMember Since 2014
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My name is Syed Mahsam A. and I have over 11 years of experience in the tech industry. I specialize in the following technologies: PHP, JavaScript, Web Development, node.js, Angular, etc.. I hold a degree in Bachelor of Engineering (BEng). Some of the notable projects I’ve worked on include: CoverAI, Convert.com, Vofspace - Premier Virtual Office Space, Launch Boom - Crowdfunding Platform for startups, Mausummery - Ecommerce Website, etc.. I am based in Dubai, United Arab Emirates. I've successfully completed 7 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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11 years
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Careem
Profile of Pavlo S., Lead Backend Engineer - PHP, WordPress and AI Platforms at Softaims
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Softaims
Pavlo S., Lead Backend Engineer - PHP, WordPress and AI Platforms at Softaims

Pavlo S.

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Timezone: UTC+03:00UTC+03:00
Country: UkraineUkraine
Kharkiv
Pavlo S. | SoftaimsMember Since 2015
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PHPLaravelWordPressWordPress PluginShopifyWooCommerceElementorWordPress DevelopmentEcommerce Website DevelopmentPayment PluginAI BotAI ChatbotCRM AutomationWordPress WebsiteStripe APIArtificial IntelligenceChariotHeybossasim

My name is Pavlo S. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: PHP, Laravel, WordPress, WordPress Plugin, Shopify, etc.. I hold a degree in Bachelor of Engineering (BEng), Master of Computer Applications (MCA). Some of the notable projects I’ve worked on include: Woocommerce Expert, Flowers for Cemeteries – Custom Laravel Development & Maintenance, Ecommerce Website Development, PoliCorner Laravel Maintenance & Custom Development, Wordpress Woocommerce Developer, etc.. I am based in Kharkiv, Ukraine. I've successfully completed 42 projects while developing at Softaims. I possess comprehensive technical expertise across the entire solution lifecycle, from user interfaces and information management to system architecture and deployment pipelines. This end-to-end perspective allows me to build solutions that are harmonious and efficient across all functional layers. I excel at managing technical health and ensuring that every component of the system adheres to the highest standards of performance and security. Working at Softaims, I ensure that integration is seamless and the overall architecture is sound and well-defined. My commitment is to taking full ownership of project delivery, moving quickly and decisively to resolve issues and deliver high-quality features that meet or exceed the client's commercial objectives.

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1 Year
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Full-time
Hourly Rate
$30
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Ciklum
Profile of Md Parvej H., Junior Software Engineer - AI, Python and General Development at Softaims
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Md Parvej H., Junior Software Engineer - AI, Python and General Development at Softaims

Md Parvej H.

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Timezone: UTC+06:00UTC+06:00
Country: BangladeshBangladesh
Dhaka
Md Parvej H. | SoftaimsMember Since 2024
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Artificial IntelligenceMachine Learning ModelMachine LearningData AnalysisAI Agent DevelopmentLangChainAI DevelopmentAI App DevelopmentAI Chatbotn8nAI Video GenerationAI Content CreationPythonAmazon BedrockLLM Prompt EngineeringEZsitedev fundevlo

My name is Md Parvej H. and I have over 1 year of experience in the tech industry. I specialize in the following technologies: Artificial Intelligence, Machine Learning Model, Machine Learning, Data Analysis, AI Agent Development, etc.. I hold a degree in Master of Business Administration (MBA), Bachelor of Engineering (BEng). Some of the notable projects I've worked on include: Customer Support Automation with n8n and OpenAI, AI-Powered Auto Service Voice Agent with ElevenLabs and Twilio, Scarycrow AI, SmartLead AI, Influencer Scout, etc.. I am based in Dhaka, Bangladesh. I've successfully completed 6 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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Experience
1 year
Availability
As Needed - Open to Offers
Hourly Rate
$49.99
Rating
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Vendidit
Profile of Hsien Jun O., Junior Software Engineer - AI, Automation and Conversational Platforms at Softaims
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Softaims
Hsien Jun O., Junior Software Engineer - AI, Automation and Conversational Platforms at Softaims

Hsien Jun O.

ai-chatbot

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Timezone: UTC+01:00UTC+01:00
Country: United KingdomUnited Kingdom
London
Hsien Jun O. | SoftaimsMember Since 2024
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Make.comBuild Automationn8nAI ChatbotAI Agent DevelopmentOpenAI APIAPI IntegrationConversational AICRM DevelopmentHighLevelAI Bot

My name is Hsien Jun O. and I have over 1 year of experience in the tech industry. I specialize in the following technologies: Make.com, Build Automation, n8n, AI Chatbot, AI Agent Development, etc.. I hold a degree in Master of Engineering (MEng). Some of the notable projects I've worked on include: Dead Lead Reactivation AI Voice Agent System, Shopify Abandoned Checkout AI Voice Agent, AI Receptionist for Plumbing Company. I am based in London, United Kingdom. I've successfully completed 3 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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Experience
1 year
Availability
More than 30 hrs/week
Hourly Rate
$48.34
Rating
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Sunway Group
Profile of Adnan A., Lead Software Engineer - AI, Web and Full-Stack Platforms at Softaims
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Softaims
Adnan A., Lead Software Engineer - AI, Web and Full-Stack Platforms at Softaims

Adnan A.

ai-chatbot

Verified BadgeVerified Expert in Engineering
Timezone: UTC+04:00UTC+04:00
Country: United Arab EmiratesUnited Arab Emirates
Dubai
Adnan A. | SoftaimsMember Since 2016
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PHPAI ChatbotNext.jsElementorAvada Theme CustomizationDiviLaravelReactNode.jsShopifyCodeIgniterWordPressWooCommerceWeb DevelopmentWordPress DevelopmentReact NativeNextjs

My name is Adnan A. and I have over 9 years of experience in the tech industry. I specialize in the following technologies: PHP, AI Chatbot, Next.js, Elementor, Avada Theme Customization, etc.. I hold a degree in Master of Computer Applications (MCA), Bachelor's degree. Some of the notable projects I’ve worked on include: Owen Deutsch WordPress website maintenance, Senior WordPress Engineer role for a Travel WordPress website, RankMath and WordPress Developer role for this project, Server optimization and bug fixed for WordPress website, WPBakery based WordPress Multisite Network, etc.. I am based in Dubai, United Arab Emirates. I've successfully completed 28 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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Experience
9 years
Availability
Full-time
Hourly Rate
$50
Rating
Previous Company
Careem

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