How can generative AI improve customer experiences?

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Answer

Generative AI can significantly enhance customer experiences by personalizing interactions and content. It can create tailored recommendations, generate custom marketing materials, and develop virtual assistants that engage users more naturally. By analyzing customer data, generative AI can predict preferences and behaviors, allowing businesses to offer more relevant products and services. Additionally, it can automate content creation, ensuring timely and consistent communication with customers. However, maintaining data privacy and addressing biases in AI-generated content are crucial to ensuring positive and ethical customer experiences.

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    By Oleksandr K.

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    10 years of experience

My name is Oleksandr K. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: JavaScript, Stable Diffusion, Cloud Architecture, PyTorch, TensorFlow, etc.. I hold a degree in Master of Computer Applications (MCA), . Some of the notable projects I've worked on include: Generative AI Backend for architectrender.com, Generative AI backend for Architecture redesign app, Generative AI Backend for logodiffusion.com, Stable Diffusion SAAS. I am based in Vinnitsya, Ukraine. I've successfully completed 4 projects while developing at Softaims.

My expertise lies in deeply understanding and optimizing solution performance. I have a proven ability to profile systems, analyze data access methods, and implement caching strategies that dramatically reduce latency and improve responsiveness under load. I turn slow systems into high-speed performers.

I focus on writing highly efficient, clean, and well-documented code that minimizes resource consumption without sacrificing functionality. This dedication to efficiency is how I contribute measurable value to Softaims' clients by reducing infrastructure costs and improving user satisfaction.

I approach every project with a critical eye for potential bottlenecks, proactively designing systems that are efficient from the ground up. I am committed to delivering software that sets the standard for speed and reliability.

Previously worked at:Agile Engine

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Profile of Ankit M., Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims
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Ankit M., Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims

Ankit M.

generative-ai

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Timezone: UTC+05:30UTC+05:30
Country: IndiaIndia
Noida
Ankit M. | SoftaimsMember Since 2022
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Machine Learning ModelDeep LearningNatural Language ProcessingPythonArtificial IntelligenceLLM Prompt EngineeringGenerative AILangChainLarge Language ModelOpenAI APIPyTorchAI Agent Developmentn8nML AutomationGPT-4oLLMAskCodiReplitv0

My name is Ankit M. and I have over 3 years of experience in the tech industry. I specialize in the following technologies: Machine Learning Model, Deep Learning, Natural Language Processing, Python, Artificial Intelligence, etc.. I hold a degree in Bachelor of Technology (BTech). Some of the notable projects I've worked on include: AI-Powered Multimedia Content Generation and Delivery Automation, Automated Script Generation with N8N, N8N workflow, SEO Content Generator, Health Report Analysis, etc.. I am based in Noida, India. I've successfully completed 12 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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3 years
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More than 30 hrs/week
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$25
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OnGraph Technologies Pvt Ltd
Profile of Rohit P., Senior Software Engineer - AI, Cloud and Generative AI Platforms at Softaims
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Softaims
Rohit P., Senior Software Engineer - AI, Cloud and Generative AI Platforms at Softaims

Rohit P.

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Timezone: UTC+05:30UTC+05:30
Country: IndiaIndia
Bangalore
Rohit P. | SoftaimsMember Since 2019
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Computer VisionPyTorchDeep LearningPythonMachine LearningNatural Language ProcessingCloud ComputingArtificial IntelligenceGenerative AILarge Language ModelWeb CrawlingAzure OpenAI ServiceLLaMALLMAnythingDevinVibeCode

My name is Rohit P. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: Computer Vision, PyTorch, Deep Learning, Python, Machine Learning, etc.. I hold a degree in Other, Master of Science (MS), Bachelor of Engineering (BEng). Some of the notable projects I've worked on include: Co-pilot for K-12 teachers to create educational content using OpenAI, AI Virtual Agent for Enhanced Live Interviews, Using AI to predict the success of startups for venture capitalists. I am based in Bangalore, India. I've successfully completed 3 projects while developing at Softaims. I approach every technical challenge with a mindset geared toward engineering excellence and robust solution architecture. I thrive on translating complex business requirements into elegant, efficient, and maintainable outputs. My expertise lies in diagnosing and optimizing system performance, ensuring that the deliverables are fast, reliable, and future-proof. The core of my work involves adopting best practices and a disciplined methodology, focusing on meticulous planning and thorough verification. I believe that sustainable solution development requires discipline and a deep commitment to quality from inception to deployment. At Softaims, I leverage these skills daily to build resilient systems that stand the test of time. I am dedicated to making a tangible difference in client success. I prioritize clear communication and transparency throughout the development lifecycle to ensure every deliverable exceeds expectations.

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6 years
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More than 30 hrs/week
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$150
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US B2B Enterprise SaaS Company
Profile of Sourish B., Lead Data Engineer - AI, Machine Learning and Generative AI Platforms at Softaims
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Softaims
Sourish B., Lead Data Engineer - AI, Machine Learning and Generative AI Platforms at Softaims

Sourish B.

generative-ai

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Timezone: UTC (no DST) Tangiers, CasablancaUTC (no DST) Tangiers, Casablanca
Country: United KingdomUnited Kingdom
London
Sourish B. | SoftaimsMember Since 2016
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PythonDeep LearningMachine LearningData ScienceMachine Learning ModelChatGPTGPT-4Neural NetworkData ModelingData WarehousingGenerative AILarge Language ModelData AnalysisAnalyticsArtificial IntelligenceLLMRocket NewKiroRork

My name is Sourish B. and I have over 9 years of experience in the tech industry. I specialize in the following technologies: Python, Deep Learning, Machine Learning, Data Science, Machine Learning Model, etc.. I hold a degree in Bachelor of Technology (BTech). Some of the notable projects I've worked on include: Social Media Trend prediction for Online retail store, Competitor analysis strategy optimization, DARPA and Social Mind research, Cost modelling for Marketing Expenditure, Insurance under writer and broker location relationship, etc.. I am based in London, United Kingdom. I've successfully completed 10 projects while developing at Softaims. I value a collaborative environment where shared knowledge leads to superior outcomes. I actively mentor junior team members, conduct thorough quality reviews, and champion engineering best practices across the team. I believe that the quality of the final product is a direct reflection of the team's cohesion and skill. My experience at Softaims has refined my ability to effectively communicate complex technical concepts to non-technical stakeholders, ensuring project alignment from the outset. I am a strong believer in transparent processes and iterative delivery. My main objective is to foster a culture of quality and accountability. I am motivated to contribute my expertise to projects that require not just technical skill, but also strong organizational and leadership abilities to succeed.

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Experience
9 years
Availability
As Needed - Open to Offers
Hourly Rate
$150
Rating
Previous Company
Tata Consultancy Services
Profile of Ivan T., Senior Software Engineer - AI, SaaS and Generative AI Platforms at Softaims
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Softaims
Ivan T., Senior Software Engineer - AI, SaaS and Generative AI Platforms at Softaims

Ivan T.

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Timezone: UTC+07:00UTC+07:00
Country: IndonesiaIndonesia
Bali
Ivan T. | SoftaimsMember Since 2019
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AI PlatformLLM PromptChatGPTLLM Prompt EngineeringChatGPT API IntegrationChatGPT PromptSaaSAI ChatbotPrompt EngineeringGPT APILangchainVector DatabaseGenerative AIPythonn8nQodoAugment CodeCodev

My name is Ivan T. and I have over 6 years of experience in the tech industry. I specialize in the following technologies: AI Platform, LLM Prompt, ChatGPT, LLM Prompt Engineering, ChatGPT API Integration, etc.. Some of the notable projects I’ve worked on include: AI Deep Company Research Agent, AI-Driven ABM & Sales Outreach Tool, AI Sales Call Analysis Agent, AI Multichannel Social Media Agent, AI-Powered Shopify Blog Writer, etc.. I am based in Bali, Indonesia. I've successfully completed 12 projects while developing at Softaims. I am a dedicated innovator who constantly explores and integrates emerging technologies to give projects a competitive edge. I possess a forward-thinking mindset, always evaluating new tools and methodologies to optimize development workflows and enhance application capabilities. Staying ahead of the curve is my default setting. At Softaims, I apply this innovative spirit to solve legacy system challenges and build greenfield solutions that define new industry standards. My commitment is to deliver cutting-edge solutions that are both reliable and groundbreaking. My professional drive is fueled by a desire to automate, optimize, and create highly efficient processes. I thrive in dynamic environments where my ability to quickly master and deploy new skills directly impacts project delivery and client satisfaction.

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6 years
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Full-time
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$25
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Traveloka
Profile of Sanjeev K., Lead Data Scientist - AI, Machine Learning and Generative AI Platforms at Softaims
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Softaims
Sanjeev K., Lead Data Scientist - AI, Machine Learning and Generative AI Platforms at Softaims

Sanjeev K.

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Timezone: UTC+05:30UTC+05:30
Country: IndiaIndia
Bengaluru
Sanjeev K. | SoftaimsMember Since 2013
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My name is Sanjeev K. and I have over 12 years of experience in the tech industry. I specialize in the following technologies: Data Science, Computer Vision, Natural Language Processing, Machine Learning, Deep Neural Network, etc.. I hold a degree in Master of Technology (MTech), Bachelor of Technology (BTech). Some of the notable projects I’ve worked on include: MLOps Consultation: Automating ML Workflows for Production, Planet Scale Data Analytics, Grant unstoppable powers to Large Language Models. I am based in Bengaluru, India. I've successfully completed 3 projects while developing at Softaims. I'm committed to continuous learning, always striving to stay current with the latest industry trends and technical methodologies. My work is driven by a genuine passion for solving complex, real-world challenges through creative and highly effective solutions. Through close collaboration with cross-functional teams, I've consistently helped businesses optimize critical processes, significantly improve user experiences, and build robust, scalable systems designed to last. My professional philosophy is truly holistic: the goal isn't just to execute a task, but to deeply understand the project's broader business context. I place a high priority on user-centered design, maintaining rigorous quality standards, and directly achieving business goals—ensuring the solutions I build are technically sound and perfectly aligned with the client's vision. This rigorous approach is a hallmark of the development standards at Softaims. Ultimately, my focus is on delivering measurable impact. I aim to contribute to impactful projects that directly help organizations grow and thrive in today’s highly competitive landscape. I look forward to continuing to drive success for clients as a key professional at Softaims.

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12 years
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Full-time
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$35
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Fractal Analytics
Profile of Arsalan M., Lead Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims
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Softaims
Arsalan M., Lead Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims

Arsalan M.

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Timezone: UTC-06:00UTC-06:00
Country: United StatesUnited States
Houston
Arsalan M. | SoftaimsMember Since 2015
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AI App DevelopmentAI ChatbotGenerative AI SoftwareLLM PromptNatural Language ProcessingMachine LearningDeep LearningLarge Language ModelLangChainPythonGenerative AIETLReactAI ImplementationpandasLLM

My name is Arsalan M. and I have over 10 years of experience in the tech industry. I specialize in the following technologies: AI App Development, AI Chatbot, Generative AI Software, LLM Prompt, Natural Language Processing, etc.. I hold a degree in Master of Computer Science (MSCS), Doctor of Philosophy (PhD). Some of the notable projects I've worked on include: EKAI, Sahl AI, Lytics News Monitoring System, Sandoz, AI Chat and Generative Media Platform, etc.. I am based in Houston, United States. I've successfully completed 9 projects while developing at Softaims. Information integrity and application security are my highest priorities in development. I implement robust validation, encryption, and authorization mechanisms to protect sensitive data and ensure compliance. I am experienced in identifying and mitigating common security vulnerabilities in both new and existing applications. My work methodology involves rigorous testing—at the unit, integration, and security levels—to guarantee the stability and trustworthiness of the solutions I build. At Softaims, this dedication to security forms the basis for client trust and platform reliability. I consistently monitor and improve system performance, utilizing metrics to drive optimization efforts. I'm motivated by the challenge of creating ultra-reliable systems that safeguard client assets and user data.

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1 Year
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$50
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Snorkel AI – Palo Alto, CA
Profile of Ahmed S., Lead Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims
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Softaims
Ahmed S., Lead Software Engineer - AI, Machine Learning and Generative AI Platforms at Softaims

Ahmed S.

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Timezone: UTC-07:00UTC-07:00
Country: CanadaCanada
Toronto
Ahmed S. | SoftaimsMember Since 2016
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Machine LearningDeep LearningComputer VisionLarge Language ModelGenerative AIAI Agent DevelopmentAutomationML AutomationAI DevelopmentAI Model IntegrationPrompt EngineeringOpenAI APIAmazon BedrockArtificial IntelligencePythonHeybossasimEZsite

My name is Ahmed S. and I have over 9 years of experience in the tech industry. I specialize in the following technologies: Machine Learning, Deep Learning, Computer Vision, Large Language Model, Generative AI, etc.. I hold a degree in Bachelor of Engineering (BEng), Master's degree. Some of the notable projects I've worked on include: AWS-Powered Facial Recognition Web Application, AI Visibility Analyzer (https://www.visibilityreport.ai/), AI-Powered Survey Platform for Personalized Customer Feedback, AI Advertisement Content Classification System, AI-Powered Influencer & Market Intelligence System, etc.. I am based in Toronto, Canada. I've successfully completed 15 projects while developing at Softaims. My expertise lies in deeply understanding and optimizing solution performance. I have a proven ability to profile systems, analyze data access methods, and implement caching strategies that dramatically reduce latency and improve responsiveness under load. I turn slow systems into high-speed performers. I focus on writing highly efficient, clean, and well-documented code that minimizes resource consumption without sacrificing functionality. This dedication to efficiency is how I contribute measurable value to Softaims' clients by reducing infrastructure costs and improving user satisfaction. I approach every project with a critical eye for potential bottlenecks, proactively designing systems that are efficient from the ground up. I am committed to delivering software that sets the standard for speed and reliability.

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9 years
Availability
More than 30 hrs/week
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$40
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Athena AI
Profile of Gaurav M., Senior Full-Stack Engineer - PHP, Node.js and Generative AI Platforms at Softaims
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Softaims
Gaurav M., Senior Full-Stack Engineer - PHP, Node.js and Generative AI Platforms at Softaims

Gaurav M.

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Timezone: UTC+05:30UTC+05:30
Country: IndiaIndia
Pathankot
Gaurav M. | SoftaimsMember Since 2020
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PHPAPI IntegrationWebsite MigrationResponsive DesignNode.jsSquarespaceWixWordPressWordPress PluginReactHTML5Web DevelopmentGenerative AIOpenAI Inc.GPT-4

My name is Gaurav M. and I have over 5 years of experience in the tech industry. I specialize in the following technologies: PHP, API Integration, Website Migration, Responsive Design, Node.js, etc.. I hold a degree in Bachelor of Science in Information Technology. Some of the notable projects I've worked on include: Crowdfunding Website for Animals, Custom Plugin Development, Developing a website for 'Financial Services', Custom Plugin Development, AirBnB Integration - UI/UX optimization. I am based in Pathankot, India. I've successfully completed 5 projects while developing at Softaims. My expertise lies in deeply understanding and optimizing solution performance. I have a proven ability to profile systems, analyze data access methods, and implement caching strategies that dramatically reduce latency and improve responsiveness under load. I turn slow systems into high-speed performers. I focus on writing highly efficient, clean, and well-documented code that minimizes resource consumption without sacrificing functionality. This dedication to efficiency is how I contribute measurable value to Softaims' clients by reducing infrastructure costs and improving user satisfaction. I approach every project with a critical eye for potential bottlenecks, proactively designing systems that are efficient from the ground up. I am committed to delivering software that sets the standard for speed and reliability.

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Experience
5 years
Availability
As Needed - Open to Offers
Hourly Rate
$25
Rating
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The Brihaspati Infotech Private Limited
Profile of Asif C., Senior Software Engineer - AI, Python and Generative AI Platforms at Softaims
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Softaims
Asif C., Senior Software Engineer - AI, Python and Generative AI Platforms at Softaims

Asif C.

generative-ai

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Timezone: UTC-08:00UTC-08:00
Country: United StatesUnited States
San Francisco
Asif C. | SoftaimsMember Since 2021
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Artificial IntelligenceMachine LearningNatural Language ProcessingAI ChatbotRetrieval Augmented GenerationGenerative AIAI Agent DevelopmentAI PlatformGenerative AI Prompt EngineeringLangChainLarge Language ModelPythonAI Mobile App DevelopmentGenerative AI PromptChatbotHeybossasimEZsite

My name is Asif C. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Artificial Intelligence, Machine Learning, Natural Language Processing, AI Chatbot, Retrieval Augmented Generation, etc.. I hold a degree in , Master of Computer Science (MSCS). Some of the notable projects I've worked on include: Chatbot Builder with AI Agents, AI Resume Parser, BitPay Crypto Payment Integration Website, I UX designer for a SaaS Product Website ✦ Libry, Flood Restoration Booking Website, etc.. I am based in San Francisco, United States. I've successfully completed 13 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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Experience
4 years
Availability
More than 30 hrs/week
Hourly Rate
$40
Rating
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Eden Prime Inc (Remote)
Profile of Viktor G., Software Engineer - UI/UX, Generative AI and Web Design at Softaims
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Softaims
Viktor G., Software Engineer - UI/UX, Generative AI and Web Design at Softaims

Viktor G.

generative-ai

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Timezone: UTC+02:00UTC+02:00
Country: North MacedoniaNorth Macedonia
Skopje
Viktor G. | SoftaimsMember Since 2021
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FigmaUser Interface DesignUser Experience DesignUI/UX PrototypingUX & UIWeb DesignMobile App DesignLanding PageUsability TestingWebflowSoftware DesignGenerative AIPrompt EngineeringGenerative DesignSaaSGames

My name is Viktor G. and I have over 4 years of experience in the tech industry. I specialize in the following technologies: Figma, User Interface Design, User Experience Design, UI/UX Prototyping, UX & UI, etc.. I hold a degree in , , Bachelor's degree. Some of the notable projects I’ve worked on include: Consumer Participation Platform, Food Delivery App, Dashboard, InterviewPro: Revolutionizing Job Interview Preparation AI-Driven, Crypto Trade Mobile app, etc.. I am based in Skopje, North Macedonia. I've successfully completed 6 projects while developing at Softaims. I am a business-driven professional; my technical decisions are consistently guided by the principle of maximizing business value and achieving measurable ROI for the client. I view technical expertise as a tool for creating competitive advantages and solving commercial problems, not just as a technical exercise. I actively participate in defining key performance indicators (KPIs) and ensuring that the features I build directly contribute to improving those metrics. My commitment to Softaims is to deliver solutions that are not only technically excellent but also strategically impactful. I maintain a strong focus on the end-goal: delivering a product that solves a genuine market need. I am committed to a development cycle that is fast, focused, and aligned with the ultimate success of the client's business.

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Experience
4 years
Availability
Full-time
Hourly Rate
$25
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Previous Company
Horizon Tech

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